PATIENT ACCESS REPRESENTATIVE/CNA

Description

Job Summary:

The Patient Access Representative is responsible for greeting patients and initiating a positive impression for every patient, family member, and visitor. They will register the patient, gather pertinent information, and educate the patient regarding procedure prep, insurance requirements and billing. The Patient Access Representative will schedule patients for intended services, answer incoming calls, and perform various clerical duties.

Essential Duties and Responsibilities:

· Greet patients, answer phones, take messages, return calls and provide needed information while documenting accurately in the electronic medical record (EMR)

· Register patients and confirm, enter and/or update required demographic data as necessary.

· Obtain copies of insurance card(s) and verify accuracy of information to determine insurance eligibility of patient.

· Communicate patient financial responsibilities and assist patient in accurately completing appropriate forms and documents.

· Collects patient required co-pays, deductibles and patient balances.

· Provide explanation of visit, instructions, and address any patient concerns/questions.

· Schedule appointments for patients according to established procedures.

· Collect and post patient copayments according to facility protocols and prepare/balance daily financial registers.

· Ensure confidentiality of patient information.

· Miscellaneous clerical duties as assigned.

· Ensure reception area is ready for each working day and open the facility for business each day.

· Secure the building at the close of each business day.

Qualifications

Required Skills and Abilities:

· Detail oriented and organized

· Able to multi-task and work quickly, with constantly changing circumstances and priorities

· Ability to communicate effectively with patients and all levels of the organization and to build positive working relationships with patients and staff.

· Ability to maintain confidentiality of sensitive information

· Strong computer skills

Education and Experience:

· High school diploma or equivalent

· Minimum of 1 year of customer service experience

· Experience in a healthcare setting preferred

· Proficiency in MS Office

· Knowledge of medical terminology required

CNA Certification Preferred