Patient Access Rep / Procedure Scheduler

The Procedure Scheduler is responsible for coordinating and scheduling routine patient procedures as well as complicated surgeries, with associated therapeutic modalities as ordered by the physician.  They obtain patient and procedural information and advise patients on surgical preparation requirements and responsibilities.  The person in this role assures compliance with scheduling policies and practices through first line problem solving, including research and investigation, interpretation and resolution and/or escalation as necessary and appropriate.

Essential Duties and Responsibilities:

• Schedules patient appointments per surgery and/or procedure orders.
• Communicates procedure information and patient instructions appropriately and in a timely manner to patients and/or family, including financial obligations.
• Communicates with providers/physicians as needed regarding scheduling and pertinent educational  materials for patients. 
• Sends physician orders for procedures to endoscopy and surgery centers as required.
• Schedules surgeries/procedures within established surgical block times with affiliated hospitals as requested by physician.
• Assures schedules are on time and accurate and communicates with support staff when there are delays or cancellations/issues.
• Ensures physician requests are monitored throughout the day. 
• Refer scheduling issues to the appropriate decision-maker and be able to provide problem resolution recommendations. 
• Complies with organizational and HIPAA policies and regulations to ensure patient care is kept confidential. 
• Assists with additional daily operational duties as requested assigned.
• Other duties as assigned.

• High school diploma or equivalent
• Minimum of 2 years of experience in a healthcare setting
• Minimum of 1 year of experience scheduling surgeries/procedures preferred
• Knowledge of ICD-9 and CPT Coding and working knowledge of medical terminology preferred
• Proficiency in MS Excel, or other scheduling software

Our Values

• Our Work Matters
  • We put our all into everything we do and approach every endeavor with high EQ & IQ. Care is in our DNA and it shows up with every new partnership, patient, and teammate. We take pride in what we do because, What We Do Matters!
• Partnership Propels Us
  • We are greater than the sum of our parts.  Our shared knowledge, resources and selfless support leads to shared momentum. We are intentional about our partnerships because we are better together.
• Positivity Inspires Results
  • An attitude of gratitude abounds. We approach challenges with optimism, turning hurdles into opportunities and continuously elevate results through the lens of positivity. 
• Empowerment Ignites Excellence
  • Our foundation is one of trust.  Trust yields autonomy, and empowerment fuels innovation. Confidence in each other reflects our mutual respect and is a catalyst for growth. 

Gastro Care Partners is the national partner for successful regional gastroenterology practices. We believe in the mantra “medicine is local.” Gastro Care Partners provides high-performing regional practices with the resources necessary to thrive in today’s dynamic healthcare landscape while maintaining their practices’ identities.

Salary : $20 - $23