What are the responsibilities and job description for the MA/Front Office Support position at Gastro Florida?
We are seeking competent, conscientious, service-oriented individuals with strong character to work in one of our gastroenterology medical offices in Tampa Bay. This individual will predominantly being supporting the clinician in the exam rooms, but will have to be comfortable cross covering the front office. They will work under the direction of the division practice manager.
Room Patient
- Basic history and reason for visit.
- Check vitals.
Maintains Clinical Area
- Maintains inventory and equipment.
- Maintains a hygienic and organized area.
Supports Medical Practitioner
- Assists in clinical service (including phlebotomy) as directed by physician and within CMA/State of Florida scope.
- Enters clinical data accurately and efficiently.
- Readily provides medical chart info (including from outside practices and labs).
Patient Liaison
- Assists with patient education.
- Assist in ePrescribing (and other meaningful use/PQRS requirements).
- Contacts patients to advice of test results, physician instructions, and necessary follow up visits.
- Responds to patient inquiries/triages calls in a timely and cordial manner.
Check-in
- Greet and arrive all patients in a courteous manner.
- Ensure patients complete the required documentation and their information (insurance, demographic, etc) is current.
- Enter appropriate data into EMR.
- Collect any patient copayments and balances.
- Some practices may include rooming the patient in the clinic area.
Check-out
- Inquire if patient has any more questions from their visit. Alert supervisor if service recovery needed.
- Collect any co-insurance or balances not collected during check-in.
- Schedule follow-up appointments.
Scheduling
- Schedule office appointments and if applicable surgery facility procedures.
- Request PCP or referring doctor, authorization, office notes, and diagnosis codes related to the procedure(s).
- Respond to requests for medical records or other forms to be completed by providers.
- Recommend actions and strategies to improve patient access.
Additional Billing/Telephone
- Patient registration if scheduling new patient.
- Charge capture of physician services as necessary.
- Maintain current with HIPAA and other compliance training.
- Triage incoming phone calls in an effective manner.
