Medical Records/Front Office Support

Role:Medical Records- Process and scan medical records to be entered into computer in digital health record- Respond to request for medical records/PHI & facilitates the legal and appropriate release of medical records- Providing records/PHI for billing or legal services, sending and receiving information through electronic and/or other means- Works in coordination and under the direction of the Billing Director to prepare for insurance audits- Acts as a liaison to corporate, patients, physician practices, hospital associates, insurance carriers & other appropriate parties in regard to release of medical recordsCheck-in- Greet and arrive all patients in a courteous manner.- Ensure patients complete the required documentation and their information (insurance, demographic, etc) is current.- Enter appropriate data into EMR.- Perform insurance verification in practice management system- Collect any patient copayments and balances.- Some practices may include rooming the patient in the clinic area.Check-out- Inquire if patient has any more questions from their visit. Alert supervisor if service recovery needed.- Collect any co-insurance or balances not collected during check-in.- Schedule follow-up appointments.Scheduling- Schedule office appointments and if applicable surgery facility procedures.- Request PCP or referring doctor, authorization, office notes, and diagnosis codes related to the procedure(s).- Recommend actions and strategies to improve patient access.Additional Billing/Telephone- Patient registration functions if scheduling new patient.- Charge capture of physician services as necessary.- Participate in patient financial assistance.- Maintain current with HIPAA and other compliance training.- Reconcile daily charges and payments received; and prepare daily bank deposit.- Assist in collection efforts via phone.- Triage incoming phone calls in an effective manner.Other Duties as AssignedRequirements:High school graduate or equivalent with 2 years of medical office experience with at least 1 year performing medical records, file clerk, records clerk and/or clerical front office support utilizing EMR/practice management systems. Must have the ability to multitask, take initiative, and work in a fast-paced environment.Preference may be given to candidates meeting minimum requirements who have work experience from employers that emphasize excellent customer service (e.g. Publix, Disney, Chick-fil-A).Criminal background and drug screening required as well as excellent professional references.