Patient Service Specialist

Qualifications

• This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills
• High School diploma/GED required
• Must be comfortable with computers and learning new applications
• Complete various types of insurance forms, pre‐certifications and referrals
• Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure
• Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance

Benefits

• The pay for this position ranges from $17.00-$23.49 per hour

Responsibilities

• The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards
• The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties
• Responsible for greeting every patient in a courteous, professional, and timely manner every Time
• Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards
• Screens telephone calls, takes messages and provides information
• Responsible for scheduling and maintaining all patient appointments electronically
• Verifies patient information at time of scheduling and assigns B# / MRN to new patients
• Responsible for editing appointment schedule at the direction of practice management
• Registers patient
• Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record
• Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing
• Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C
• Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy
• Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information
• Keeps patients informed of any delays
• Adheres to departmental and organizational policies and attends meetings/huddles as required
• Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization
• Other duties as assigned

Education, License & Cert:

High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.

Experience:

Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. . Must be comfortable with computers and learning new applications.

Job Type: Full-time

Pay: $17.00 - $23.50 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person

Salary : $17 - $23