What are the responsibilities and job description for the Patient Service Specialist position at Gastroenterology Associates of Ithaca, PC?
Summary
The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Gastroenterology Associates of Ithaca Service Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.
Essential Duties
1. Responsible for greeting every patient in a courteous, professional, and timely manner every time.
2. Responsible for answering telephones in a friendly and efficient manner. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration.
7. Responsible for daily cash‐out and balancing.
8. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
9. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
Requirements:
- Previous experience in a medical office setting desired but not required.
- College level education preferred.
- Excellent written and verbal communication skills
- High level of accuracy in performing responsibilities
- Basic computer knowledge, Data Entry
- Keyboard skills: 35-40 wpm
- Demonstrate courtesy and helpfulness towards patients and their families
The ideal candidate would have experience working in a medical setting, be able to multitask, and have strong customer service skills. Competitive salary & benefits. We offer full benefits; health insurance, vacation/sick time/personal time, 401k, salary commensurate with experience. No phone inquiries please.
Job Type: Full-time
Pay: $39,000.00 - $42,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Education:
- Associate (Preferred)
Work Location: In person
Salary : $39,000 - $42,000