Registered Nurse - Clinic (Phone Triage)

Position Summary

The Registered Nurse provides patient care by promptly implementing physician/provider orders and demonstrating clinical understanding of the purpose of the order, as well as using clinical nursing assessment and judgment. Promptly answers patient phone calls and provides assessment, communicates diagnosis and treatment plan, provides patient education, accurately records all nursing actions in the electronic medical record, and provides direct patient care as needed.

This is an on-site position at our Wausau Office.

Essential Job Functions and Responsibilities

• Promptly answers patient phone calls, screens patient calls for physicians, consults/updates physician with new or acute patient complaints, schedules patient appointments, and revises the patient schedules for cancellations and changes for physician's schedules. Manages physician wait list effectively.
• Communicates post-procedure diagnosis and treatment plan, medication updates, and other related items, consistent with physician request. Properly documents patient interactions and tracks patients to assure follow-up plan is implemented.
• Provides patient education; explains care plans and prescribed medications, teaches regarding pre- and post-procedure, explains prep instructions, and other related items.
• Accurately records nursing actions in the electronic medical record to reflect all care given to the patient, observations made about the patient, and the response to treatment or medications by the patient. Contacts/phones/faxes pharmacies with new and refill prescription orders.
• Provides direct patient care as needed such as administering intravenous therapy utilizing proper technique consistent with SGNA and practice policy and procedure, and acting as on-call RN to assist with ERCPs.
• Ensures readiness of chart/orders/H&P for procedures; takes initial medical history information for all new patients and verifies accuracy of medical history and medication information, documents current symptoms at each follow-up visit, and assures information required to successfully measure and report care quality measures are properly documented in every encounter.
• Serves as a role model to peers and co-workers in the delivery of patient care, personal conduct and personal appearance.
• Supervise and/or coordinate delegation of patient care assignments to licensed and unlicensed personnel as needed.
• Performs clerical duties such as photocopying forms, insurance cards, reports, patient information, labels and faxing or requests faxes as needed by the department or the office.
• Performs other duties as assigned.

Minimum Qualifications

• Education
  • Associate Degree in Nursing or Bachelor of Science in Nursing required.
• Licensure/Certification
  • Current Registered Nurse license in the State of Wisconsin required.
  • BLS certification required; ACLS certification preferred.
• Experience
  • Minimum three-years of nursing experience preferred.
  • Previous gastroenterology experience preferred.

Competencies Required

• Knowledge
  • Advanced clinical knowledge of the GI system, pharmaceuticals, and GI related diagnostic testing (lab and radiology).
• Skills
  • Possesses interpersonal, communication, and listening skills necessary to deal effectively and courteously with patients, physicians, coworkers, and all levels of staff.
  • Advanced clinical nursing assessment and documentation skills.
  • Proficient computer skills working in an Electronic Medical Record (EMR), Practice Management software, Microsoft Word, and the Internet.
  • Demonstrates professionalism and respect in all forms of communication and correspondence.
  • Exhibits a high level of phone and customer/patient service skills and etiquette to provide excellent patient care.
• Abilities
  • Ability to maintain strict confidentiality of health information.
  • Ability to work in a fast paced, multi-tasking environment and cope with rapidly changing patient care needs.
  • Ability to document accurately and efficiently in an electronic medical record.
  • Ability to provide on-call coverage on a rotational basis.