What are the responsibilities and job description for the Patient Access Coordinator position at Gastrointestinal Specialists?
Busy GI Practice Seeks Experienced Patient Access Coordinator for a Fast Paced Scheduling Call Center.
Gastrointestinal Specialists is a private practice located in Southeastern Massachusetts specializing in Gastroenterology. We are seeking a dedicated professional with a strong work ethic and positive attitude to join our team. Candidate must have a medical background and exhibit excellent customer service and communication skills with professionalism and efficiency. Duties include but not limited to:
Responsibilities:
- Answer multi line telephone system in a call center environment.
- Professionally and accurately triage all incoming calls from patients, healthcare providers and others.
- Accurately process all patient and provider messages.
- Schedule, reschedule and cancel patient appointments.
- Understanding of GI scheduling services and provider preferences.
- Accurately register patients within practice management software.
- Run Insurance Eligibility.
- Knowledge of medical terminology and medical insurance requirements.
- Request and follow-up on all referral authorizations as needed.
- Maintain and respect all patient confidentiality.
- Perform other related duties as required to support the Central Scheduling Department.
Requirements:
- High School Diploma or Equivalent
- Medical Office Experience Required
- HIPAA Knowledge
- Medical Terminology
- Experience with Medical Office and EMR Software
- Ability to Navigate Between Multiple Systems Simultaneously
- Ability to Work in a Team Setting
- Excellent Customer Service Skills
- Excellent Communication and Organizational Skills
- Call Center Experience a Plus
- This is an In-Person Position.
Benefits:
- Hourly Wage Commensurate with Experience
- Health Insurance
- Paid Time Off (PTO)
- Paid Holidays
- Retirement Plan
- Free Parking
Job Type: Full-time
Pay: $21.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Medical Specialty:
- Gastroenterology
Schedule:
- Day shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
Work Location: In person
Salary : $21 - $22
