Airport Catering Transport Dispatcher

Summary

The Dispatcher is the central point of contact for base catering operations. The position develops and maintains detailed operational planning which includes administrative, implementation, and follow up tasks for Sky Café bases. Works with the team to understand and assist with tracking all work, task, and operational processes.

Core Competencies

Exceptional communication skills with individuals at all levels of the organization, both oral and written

Able to work efficiently as a part of the team as well as individually

Ability to work under pressure and meet set deadlines

Attention to detail in all areas of work

High level of critical and logical thinking, analysis, and / or reasoning to identify underlying principles, reasons, or facts

Above average organizational, time management and prioritizing skills

Comfortable presenting materials and reports to senior management

High level of personal integrity

Strong work ethic and positive team attitude

Interpret and implement company policies and procedures

Motivate staff to meet associated goals as required for effective safe day to day operations

Deal with people sensitively, tactfully, diplomatically, and professionally at all times.

Work cooperatively between key management personnel and co-workers to achieve company goals and maintain safe and smooth operations

Prepare for and respond to unforeseen changes / challenges related to safety and operations performance as it pertains to day to day operations

Successfully multitask and handle changing priorities

Work well under pressure and meet set deadlines

Consistently demonstrate a safety focused mindset

Key Responsibilities

Attend to and Report all issues / calls regarding each flight

Perform operational pre-shift huddle meetings with entire staff on duty

Be familiar with all procedures in both Warehouse and Transport departments

Review previous shift emails and ensure that they are all addressed / responded to

Report all staff late arrival times, early leaves, and absenteeism

Update DFI (AirTransat) and other airlinesrevisions onto blocks to include revised timings, updated gates, aircraft locations, tow times, and gates for all aircrafts must be included on each block

Report any pending strips that were not done during the shift and the reason for it not being stripped

Confirm all team members have had the opportunity to take their break(s)

Maintain communication with all team members and ensure that they are where they are supposed to be, and they are returning to the base in a timely manner

Maintain constant communication with crew members and / or airlines operational staff or representatives

Update next day blocks for AM / PM and put names of drivers and shift times and corresponding truck that they are to use and inform Manager / Supervisor regarding any deviations in manpower scheduling

Ensure that blocks for following days are created properly and drivers are confirmed for the following day – trucks should be assigned according to the flights that they are doing.

Every single occurrence that is outside of normal operations must be communicated to Airlines as they occur (in real time)

At the end of each shift, ensure that all lights have been shut off on all trucks, and check the back of the warehouse and all trucks for cleanliness, fuel, etc.

Must ensure that crew is back from break on time, any downtime must be utilized by getting ahead on loading of the trucks, cleaning of the trucks, and / or building bulk items

Dispatch will be cross trained on different aspects of the Warehouse operations and build bulk and ice

Update GPET according to the shift worked – GPET MUST BE UPDATED FOR ALL FLIGHT SERVICED PER SHIFT including double checking for accuracy to ensure that all extra charges and information is inputted correctly

Ensure that the Security declaration is completed for each flight

Ensure that carrier check lists are completed and uploaded onto Google Drive

Ensure that the Driver Log is completed in full and any issues with the truck are reported on the driver log.

Requirements

1-3 years Administrative and Coordination experience

MS Office, experience is preferred

Word, Excel, Outlook experience is essential

Be at least 18 years old

Posses a valid Canadian driver’s license

Ability to work on a permanent basis in Canada

Obtain a clear criminal record

Must obtain necessary airport and / or Transport Canada security clearances

Must obtain necessary airport vehicle operator permit

Must be capable of lifting / pushing / pulling up to 70lbs on a regular basis

Ability to work nights, weekends, holidays and varying schedule and be available on call as required

Must successfully complete airline and corporate specific training programs and recertification