What are the responsibilities and job description for the Team Member position at Gatcha?
Do you enjoy fun, excitement, and innovation? Do you like plushies, VR, japanese arcade, and kids playground? Come join our NEW Gatcha location in Saugus MA.At Gatcha, we strive to push those boundaries to create memories and experiences of a lifetime.Our mission is to pave the way for a new frontier and set a higher standard for entertainment centers across the world.For that standard to be set, we need an explorer who appreciates and reflects the nature of our company. We need someone who is reaching for the stars to become a pioneer of excellence in teamwork, innovation, and customer satisfaction. Are you in search of a new adventure?We’re looking for Team Members to be pillars of support that our team can rely upon to carry out the daily operations required to ensure a safe and functional facility where kids and adults alike can enjoy themselves. This position requires the utmost care, attention, ability to multitask, and desire to foster a welcoming environment for all.
- Team Member
- Salary:
- Job Type: Full-Time, Part Time
- Number of hires for this role: 10
- Schedule: Day shift, Holidays, Night shift, weekend availability
- Education: High school or equivalent (preferred)
- Qualifications:
- Ability to reliably commute to Saugus MA
- Customer service: 1 year (preferred)
- Must be 16 years of age or older
- Ability to provide excellent customer service
- Availability nights, weekends, and holidays
- Must be able to interact and communicate clearly and effectively
- Ability to work in a fast paced environment
- Ability to handle and resolve recurring problems
- Ability to speak in front of groups
- Ability to project voice and be heard in a loud environment
- Ability to inform rules
- Responsibilities:
- Greet and assist guests with a positive attitude as needed.
- Maintain constant surveillance of guests in the facility: act immediately and appropriately to secure the safety of guests. Ability to react calmly and effectively in an emergency.
- Pay complete attention to the court at all times and be very interactive with the jumpers. Never turn back to the court.
- Keep participants under control so as to not endanger others. Maintain safety of ALL guests.
- Communicate court rules to all participants.
- Maintain positive relations and rapport with guests, but firm and command respect.
- Assist with facility inspections.
- Perform various maintenance duties as directed. Help maintain a clean and safe facility.
- Conduct regular inventory checks and replenish stock as needed.
- Process point of sale transactions.
- Assist in preparing and hosting memorable parties for groups of 10 or more kids
- Attend regular scheduled staff meetings and in-service training.
- Present professional appearance and attitude at all times, and maintain a high standard of customer service.
- Other duties as assigned.
- Shift Availability
- Day shift
- Afternoon shift
- Night shift
Physical Demands and Work Environment:
- The physical demands and work environment characteristics here are reflective and essential that must be met by Team Members to successfully perform the essential functions of this job.
Physical Demands:
- While performing the duties of this job, Team Members are often required to read, write, stand, walk, sit, use hands to finger, handle or feel objects, tools or controls, reach with hand and arms, balance, stoop, kneel, crouch, walk and/or hear.
****Bilingualism in Spanish is a plus****
Job Type: Part-time
Pay: $15.00 per hour
Expected hours: 15 – 30 per week
Benefits:
- Employee discount
- Paid training
Shift:
- Day shift
- Morning shift
Work Location: In person
Salary : $15
