What are the responsibilities and job description for the Customer Service Specialist position at Gate City Bank?
Location
Fargo Corporate Office - Desk Share
Job Description:
Orientation and Training Class Starting February 18, 2025!
Explore Your Future with Gate City Bank!
Are you passionate about delivering exceptional customer service and excited about making a positive impact in the banking industry? If so, Gate City Bank wants YOU to be part of our team!
At Gate City Bank, we’re not just looking for team members – we’re looking for people who share our commitment to excellence and innovation. We believe our investment in top talent sets us apart and ensures our customer receive the best customer service experience possible.
Why You’ll Love Working Here:
- Competitive Pay: The starting pay range for this position is between $18-$19, with an additional $5/hr for Saturday shifts and hours worked after 6pm.
- Career Growth: Clear pathways for career advancement and promotional opportunities.
- Comprehensive Benefits:
- All full-time team members, and qualified part-time team members are eligible for a variety of benefits, including, but not limited to:
- Medical, dental, and vision insurance options.
- 401(k) with dollar for dollar match up to 6%.
- Paid Time Off and wellness benefits.
- Additional compensation opportunities, including quarterly incentives.
- All other benefits can be located at gatecity.bank/careers.
What You’ll Do:
As a vital member of our team, you’ll:
- Listen to the customer and responds to customer inquiries when they call into the Customer Service Center.
- Sell and cross-sell products and services to customers that may benefit them per Gate City Bank guidelines and expectations.
- Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
- Assist other departments and offices with transactions as needed, provide support for the department and ownership in fulfilling customer requests.
- Perform basic stop payments, disputes, pre-authorizations, and online password resets.
- Must meet Customer Service Center Quality Assurance standards.
Other:
- Provide a “Wow” customer service experience for team members and customers.
- Develop and maintain productive relationships with team members, leaders, customers, and vendors.
- Prompt and reliable attendance is essential in order to provide expected levels of service.
- Must comply with all Gate City Bank policies, procedures, and applicable laws and regulations.
- Must be detailed-oriented and maintain high degree of accuracy.
- Ability to make decisions in a fast-paced environment.
Your Schedule:
- Monday to Friday: 3PM-9PM variable
- Rotating Saturdays: 9am-5:30pm variable(with the additional $5/hour Saturday pay!).
- 12 Week Training Class Starting February 18, 2025. Training hours will be between 8am-5pm M-F. Hybrid opportunities available after training.
What You Bring to the Table:
- High school diploma or equivalent.
- Call Center, customer service, cash handling, or sales experience strongly preferred.
- Strong attention to detail and a passion for accuracy.
- Enthusiasm for creating positive customer experiences.
Discover the Gate City Difference:
At Gate City Bank, we’re more than just a workplace—we’re a community. Join us in our mission to provide a "Better Way of Life" for our customers, communities, and team members. Let’s make an impact together.
Apply Now and Start Your Exciting Career Today!
EOE/including Disability/Vets
Member FDIC
Salary : $5
