What are the responsibilities and job description for the Mortgage Loan Servicing Representative position at Gate City Bank?
Location
Fargo Corporate Office
Job Description:
Join Our Team as a Mortgage Loan Servicing Representative at Gate City Bank!
At Gate City Bank, we’re not just looking for team members – we’re looking for people who share our commitment to excellence and innovation. We believe our investment in top talent sets us apart and ensures our customer receive the best customer service experience possible.
Why You’ll Love Working Here:
- Competitive Pay: The pay range for this position is between $18.50-$27.50.
- Comprehensive Benefits:
- All full-time team members, and qualified part-time team members are eligible for a variety of benefits, including, but not limited to:
- Medical, dental, and vision insurance options.
- 401(k) with dollar for dollar match up to 6%.
- Paid Time Off and wellness benefits.
- Additional compensation opportunities, including quarterly incentives.
- All other benefits can be located at gatecity.bank/careers.
- Location: All applicants must be located in North Dakota / Minnesota.
Why Gate City Bank?
At Gate City Bank, we’re more than just a financial institution – we’re a community-focused organization dedicated to leaving a positive impact. Gate City Bank empowers our team members to live out our mission. Here’s why you’ll love working with us:
- Make a Difference: We believe in giving back to our community through our Acts of Kindness including volunteerism and philanthropic giving. When you work with us, you're part of something bigger than banking – you're part of a movement to create positive change.
- Customer Obsession: Our customers are at the heart of everything we do. We're committed to consistently listening to their needs and exceeding their expectations with personalized experiences that delight and enhance their lives.
- Be a Leader: Integrity, honesty, and financial leadership are the cornerstones of our organization. As a member of our team, you'll have the opportunity to lead with integrity and contribute to our competitive products, services, and experiences.
- Embrace Innovation: We foster a culture of innovation where curiosity is encouraged, and creativity is celebrated. As a data-guru mindset cultivator, you'll have the chance to challenge the status quo, experiment with new ideas, and drive positive change that supports our bank's goals.
- Sense of Urgency: In today's fast-paced world, acting with a sense of urgency is crucial. At Gate City Bank, we proactively initiate positive change to remain a financial leader in our industry, and we're looking for individuals who share our commitment to making a difference.
- Commitment to Compliance: We hold ourselves to the highest standards of compliance and governance in everything we do. When you join our team, you'll be accountable for upholding these standards and contributing to a culture of excellence.
Job Responsibilities:
The Mortgage Loan Servicing Representative provides prompt and accurate service related to personal, mortgage, and business loans in accordance with Gate City Bank’s values, policies, and procedures as described below.
ESSENTIAL FUNCTIONS:
- Maintain knowledge of loan attributes to perform tasks and file maintenance related but not limited to; loan balances, payments, interest, payoffs, automatic payments, modifications, insurance, taxes, and recorded mortgages.
- Perform designated mortgage loan servicing tasks with accuracy and diligence to maintain a high level of customer service and follow strict regulation (Reg X and Reg Z) and investor guidelines.
- Deliver superior customer service by providing information and/or solutions for external customer questions/requests received by phone, email, alternative message sources and occasionally in person.
- Support and coach retail and other department team members by providing customer service via the Peer Assistance line (PAL).
- Apply critical thinking with the ability to problem solve and prevent errors, to read and interpret loan documents, and calculate simple interest, amortized interest and escrow account shortages.
- Communicate and work with related third parties such as title companies, insurance companies, and county offices and other government entities to accomplish tasks, research and understand procedures, and requirements and to resolve issues.
- Proficiency in Microsoft Excel and Microsoft Word to assist in pulling, reviewing, and creating reports and preparing mail merged letters.
- Complete monthly general ledger account balancing and meet auditing and compliance requirements.
Other:
- Provide a “Wow” customer service experience for team members and customers.
- Develop and maintain productive relationships with team members, leaders, customers, and vendors.
- Prompt and reliable attendance is essential in order to provide expected levels of service.
- Must comply with all Gate City Bank policies, procedures, and applicable laws and regulations.
- Must be detailed-oriented and maintain high degree of accuracy.
- Ability to make decisions in a fast-paced environment.
Qualifications:
To succeed in this role, you’ll need:
Associate degree; two years of related experience; or equivalent combination of education and experience.
Discover the Gate City Difference:
At Gate City Bank, we’re more than just a workplace—we’re a community. Join us in our mission to provide a "Better Way of Life" for our customers, communities, and team members. Let’s make an impact together.
Apply Now and Start Your Exciting Career Today!
EOE/including Disability/Vets
Member FDIC
