GATE has consistently been able to outperform larger, stronger companies and attributes their success to the dedication of the employees. GATE's employees are willing to go the extra mile to provide excellent customer service to get the job done. These employees are the reason GATE is a dynamic company with an exciting future.
Looking for a high-energy, fast-paced work environment? Enjoy interacting with customers? Want to join a company with opportunities for growth? If yes, then we want you to be part of the GATE family.
GATE Express Wash team members enjoy competitive benefits, including :
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Telehealth
- Flexible Spending
- Short-Term Disability
- Long-Term Disability
- 3 AFLAC Choices
- Telehealth
- EAP Program
- 401k Retirement
- Paid Vacation
- Quarterly Bonuses
- Referral Bonuses
- Tuition Reimbursement
JOB SUMMARY :
The GATE Express Wash Manager ensures customer service is the first priority for Express Wash operations by providing a safe and friendly experience for our guests. Provide leadership and direction to ensure we exceed customer expectations in service, cleanliness, and equipment knowledge and repair. Furthermore, the manager's leadership should provide direction to maximize profits and sales to control expenses. Manage employees through training and development, evaluations, disciplinary actions, and terminations in accordance with company policy. Perform regular equipment inspections and maintain equipment.
REQUIREMENTS
Must be a minimum of 18 years oldMust successfully complete a pre-employment drug screening and background checkMust have a high school diploma or equivalentMust have a valid driver's license1-2 years of supervisory experience preferredMust be able to work a flexible schedule including weekends, holidays, and split shiftsMust have the ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with staffMust be detail-oriented and have strong organizational skillsMust be able to operate a computerMust be able to stand for extended periods of timeMust be able to lift, carry, and move up to 50 poundsMust be able to bend, kneel, stoop, and reach (including overhead)Must have adequate strength, balance, and coordination to perform essential functionsMust be able to work indoors and outdoors, including endurance of temperature and weather changes outsideJOB KNOWLEDGE :
Must be an effective leader and capable of controlling operations, sales, and maintenance. Candidate must able to perform all duties of Express Wash Associates, Team Leaders, and Assistant Managers, including but not limited to :
Operating the Express Wash kiosk, credit card machines, and POSEfficiently and safely guide vehicles through the car washContinuously maintain and repair car wash equipmentPerforming preventative maintenance and minor repairs on car wash equipmentDetailing vehiclesMaintaining a high level of cleanliness and organization at the facilityKnowledgeable of site merchandiseDUTIES AND FUNCTIONS
Must be able to work a flexible schedule including weekends, holidays, and split shiftsArrive to work on time, consistentlyUpon entering the property, arrive in proper uniform, crisp, clean and in good repair. Wear safety goggles and non-slip shoes when necessaryHair must be clean and cut in a becoming style; management has final approvalAttend all required training, safety courses, office and departmental meetingsReport any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environmentSafely and properly handle chemicalsBecome proficient on all appropriate equipment and safety featuresMaintain and contribute to a positive and supportive team environmentCoach team members to improve performance and increase the number of tasks every team member can perform. Crosstrain at least one employee on one new task every week until every employee can perform each functionConduct employee disciplinary action through documentation in the employee's performance evaluation, and terminations in accordance with policy and guidance from your supervisor and / or Human ResourcesEnsure the personnel's uniforms are neat and clean in appearanceSupervise operations and encourage maximum sales through excellent service, expense control, and operating costsPerform bookkeeping procedures including shift check-off; daily station reporting and inspections; bank deposit preparation; and analyze reports and transmit daily reports and other pertinent data to the Corporate OfficePlace chemical and part orders. Maintain supplies for facility. Promote effective vendor relationships.Ensure compliance with all policies and procedures through regular meetings and trainingContinually evaluate and react to performance issuesAble to follow closing proceduresProvide excellent customer service. Expeditiously resolve issues involving guest inquiring, complaints, and compliments, as well as disgruntled employees and employee relationsFacilitate a fast vehicle processing by following the correct procedure for every vehicle through the car washEnsure completion of interior and exterior housekeeping during the assigned shift, including but not limited to : maintaining the appearance of landscaping, checking to see that all trashcans are emptied in the facility, and ensure the cleanliness of all areas throughout the dayConduct daily preventative maintenance according to program schedule on days and shifts managed. Conduct equipment repairs proactively and troubleshoot problems to resolve issues quickly.
