Client Relationship Specialist

Gatekeeper Systems stands proudly as the foremost global leader in retail loss prevention, operations management, and analytics, with our headquarters based in Foothill Ranch, California. We maintain a strong presence across the globe, with offices in the UK, Australia, China, Hong Kong, Germany, France, and Canada, fostering a diverse team of 450 talented employees. Over the past 25 years, Gatekeeper Systems has been at the forefront of the industry, demonstrating our commitment to excellence through cutting-edge technologies and unparalleled customer service. 

Join us on our journey as we continue to revolutionize the retail sector, providing innovative solutions and services that redefine industry standards.

POSITION SUMMARY:

We are seeking an Enterprise Account Support representative who has experience working within the asset protection and loss prevention industries. The ideal candidate is a high-functioning and detail-oriented individual that has the ability to work on multiple, concurrent projects.

WHAT WE OFFER…

Join the team at Gatekeeper Systems and watch your career grow! We offer competitive compensation and benefits packages that include: 

• Attractive Total Compensation Package, including annual bonus
• Comprehensive healthcare benefits including medical, dental, and vision coverage; Life/ADD/LTD insurance; FSA/HSA options.
• 401(k) Plan with Employer Match
• Generous Paid Time Off (PTO) policy
• Observance of 11 paid company holidays
• Various Employee Engagement Events
• Exciting Growth Opportunities
• Positive Company Culture

ESSENTIAL JOB FUNCTIONS; but not limited to:

• Represent the Company as the main point of contact for information to sales and assigned customers. 
• Enter and maintain required data in the companies CRM database. 
• Prepare Customer Reports/Research Projects as requested. 
• Oversee and advise on the reorders process for assigned account to include quoting, shipping, and invoicing. 
• Manage relationships with cart manufacturers or cart service companies as assigned to include processing and reconciling vendor stock requests and consignments. 
• Schedule and Drive meetings and reports to keep sales team members and/or customers apprised of current activities. 
• Ensure integrity and timeliness of reporting. 
• Generate and obtain Property Management or Real Estate Approval 
• Draft necessary details regarding customer relationship in customer online systems and perform functions in online to meet their requirements 
• Oversee Preventive Maintenance process if required 
• Direct and assist in training as requested 
• Provide General Account Support backup 
• Prepare Customer Reports/Research Projects as requested 

QUALIFICATION REQUIREMENTS 

The requirements listed below are representative of the knowledge, skill and/or ability required.  

• Exemplify excellence in professionalism in all aspects of day-to-day duties and responsibilities.
• Initiative and drive.
• Highly self-aware and open to learning about personal effectiveness in the workplace and on teams.
• Exhibit a cheerful, positive, loyal, team-member attitude toward the purposes, programs, policies, and goals of Gatekeeper Systems, Inc.
• Constantly strive to improve performance, effectiveness of the Account Management team, and ultimately GSI.
• Unquestionable workplace ethics.
• Professional demeanor on telephone, within Corporate and Distribution Center location contacts and with all external vendors and candidates.
• Own all assigned tasks.
• Highly organized, detail-oriented, and great follow-up and follow-through skills.
• Computer skills, including software used in this office (Navision, Word, Excel, PowerPoint, Outlook, Smartsheet).
• Accuracy in scheduling and maintaining calendars, tracking report information, calculating certain metrics.
• Ability to multi-task and prioritize effectively without continuous supervision.

EDUCATION AND/OR EXPERIENCE 

• Bachelor’s degree is preferred
• 3-5 years’ experience in loss prevention or asset protection
• Proficient in CRM, Excel, Microsoft Teams, Outlook, and other Microsoft products

DISCLAIMER

This Job Description is a general overview of the requirements for the position. It is not designed to contain, nor should it be interpreted as being all inclusive of every task which may be assigned or required. It is subject to change, in alignment with company/department needs and priorities.

Gatekeeper Systems, Inc., is an equal opportunity employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We strongly encourage applications from candidates who demonstrate that they can contribute to this goal. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any protected basis.