What are the responsibilities and job description for the Field Service Engineer position at GATEKEEPER SYSTEMS?
We are seeking a Field Services Engineer to support our global operations. The ideal candidate is a high-functioning and detail-oriented individual that has the ability to work on multiple, concurrent projects.
WHAT WE OFFER…
Join the team at Gatekeeper Systems and watch your career grow! We offer competitive compensation and benefits packages that include:
- Competitive salary
- Hybrid work schedule
- Medical, dental, and vision; Life/ADD/LTD; FSA/HSA
- Employer matched Retirement savings (401k)
- Paid time off
- 11 paid company holidays
ESSENTIAL JOB FUNCTIONS
- Work under the supervision of the Field Services Department
- Quality control on both Pushout and Cart Containment Systems
- Perform Go-live training for Pushout Prevention Systems
- Perform Site Surveys for Pushout Prevention Systems
- Provide onsite technical support, troubleshooting and service for Pushout Prevention Systems
- Installations of Pushout Prevention Systems
- Quality Control reporting and follow up
- Pre-go-live system configuration and testing
- Makes substantive and comprehensive decisions on job sites regarding appropriate work needed to remedy system issues
- Travel to various areas of the country to complete Installation, Service and Maintenance of the Company’s Systems
- Site optimization and reporting
- Perform safety audits on Field Services crews to ensure proper PPE requirements are met
- Assistance in the Supervision and Training of Field Service Apprentices, Field Service Technicians I and II, and Contractors
- Take and follow through on directions and instructions
- Adhere to the Company’s standard operating procedures
QUALIFICATION REQUIREMENTS
- Perform multiple tasks in a fast-paced environment; adaptable
- Pay attention to detail
- Be highly organized and efficient
- Ability to take directions and follow through on instructions
- Be customer focused and a good problem solver
- Have good oral and written communication skills
- Have good supervisory and leadership skills
- Have experience working with Security Camera Systems, Point of Sales Systems, Electrical Devices, and Wireless Devices
- Have experience with dustless concrete cutting and asphalt
- Have experience installing devices in a retail environment
- Have experience running wires through walls and ceilings
- Have experience troubleshooting and tuning electrical devices
- Have experience bending and running conduit
- Have experience using power tools and scissor lifts
EDUCATION AND/OR EXPERIENCE
- Minimum 3 years of experience directly related to the installation of devices in a retail environment such as point of sale systems, alarm systems, or security camera systems
- Experience in electrical and low voltage devices, concrete cutting, bending, and running conduit, and running wires through walls and ceilings
- Experience with power tools and scissor lifts.
- Experience as general contractor or related fields are highly desirable.
- Strong communication and collaboration skills are a must to ensure cooperation and positive results.
- Proficient in Excel, Word, Outlook, and other Microsoft products
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Repetitive motions and routine use of standard office equipment such as computers, telephones, copiers/scanners and filing cabinets
- Ability to see, speak, walk, hear, stand, use of hand/fingers to handle or feel, climb stairs, stoop, crawl, push, pull, carry/lifting up to 100 lbs.
- Ability to use ladders within weight requirements
- Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus
- Operate small and large power tools
- Drive a Company vehicle and ensure its upkeeping and safety
- Travel safely while upholding all pertinent laws
DISCLAIMER
This Job Description is a general overview of the requirements for the position. It is not designed to contain, nor should it be interpreted as being all inclusive of every task which may be assigned or required. It is subject to change, in alignment with company/department needs and priorities. Presence of the job description or role does not guarantee employment.
