Customer Success Specialist

Gates Flag & Banner Company, Inc. is a small, family-owned business specializing in the sale of stock and custom flags and banners, and the installation and service of flagpoles.  We are looking for a reliable Customer Success Specialist, ready to join our team with a strong focus on providing a positive customer experience. This person must have excellent communication skills and be comfortable managing multiple responsibilities in an organized fashion.  This is a Full-Time, In-Person position in our Lynchburg, VA office.

Expectations :

• Communicate effectively with customers to provide support and create strong relationships.
• Act as the main point of contact for individual accounts to facilitate success throughout the ordering process, primarily for stock retail orders and flagpole service.
• Provide support to the flagpole service team by gathering information and photographs required for the quoting process.
• Answer incoming calls and work through the sales process by providing quotes, creating sales orders, and invoicing, using a SAGE Accounting package.
• Learn and be able to educate customers on our stock product and flagpole service offerings, as well as the quoting and ordering process.
• Utilize a CRM system to track projects and communicate effectively with other internal team members.
• Fulfill e-commerce orders utilizing a Shopify platform. Communicate with e-commerce customers regarding questions, order issues and returns.
• Coordinate onsite pickups and order shipments.
• Be able to communicate effectively with off-site team members, utilizing remote work platforms, such as Google Teams, Zoom, Univerge Blue Connect, etc.

Requirements :

• 1-3 Years Experience, Customer Service / Sales / Account Management
• Be able to multi-task in a fast-paced environment
• Feel comfortable working in a small / micro-office environment
• Proficient in Microsoft Office
• Be flexible and independent
• Dependability is a must
• Monday – Friday, 8 : 30AM – 5 : 00PM, In-Person
Benefits :
• Bonuses
• Medical / Dental Plans
• Retirement Matching
• Monthly & Yearly Bonuses

Due to holiday closures it may take a little longer than usual to contact applicants.  Interviews are planned to begin on or after January 6th, 2025.

Salary : $20 - $21