Community Account Specialist

The Community Account Specialist is responsible for managing the entire accounts receivable process for the portfolio which they are assigned. This includes handling collections, resolving billing issues, analyzing unpaid balances, and ensuring tenants pay on time to keep the property's cash flow healthy.

Duties and Responsibilities:

• Monitor and maintain accurate resident billing information
• Monitor aging accounts receivable reports to identify potential issues and take corrective action
• Prepare legal notices and delinquency reminders in accordance with lease, county and state regulations.
• Review and respond to requests from legal, to facilitate the eviction process.
• Prepare and submit suit list to attorneys on all delinquent tenants and when necessary, testify in court in connection with delinquent judgments and possession litigation, as requested.
• Work with site team to ensure receipt of writs and scheduling of evictions, consistent with best practices.
• Reconcile security deposit returns and move-out accounts; ensure all final charges are assessed and prepare statements of deposit accounting in an accurate and timely manner.
• Process bond claims to ensure maximum reimbursement available, to include filing for vacant recovery as well as delinquency and damages.
• Maintain accurate reporting and provide updates with site teams, leadership, and ownership groups.
• Address incoming communication and complete appropriate paperwork consistent with best practices.
• Actively maintain and manage narratives as requested by ownership or needed for reporting purposes.
• Administer collections software ensuring completion with all communication tasks.
• Deal with resident concerns and requests on a timely basis to ensure resident satisfaction with account management.
• Maintain a positive customer service attitude and promote goodwill among prospects, residents, coworkers, and contractors.
• Consistently implement policies of the community for which you are assisting.
• Participate in on-going training. This includes Fair Housing, leasing paperwork, YARDI, accounts receivable, Nexus accounts payable system, workplace safety, proptech, and any other type of training that may be needed for any jurisdiction or community that you will be assisting.
• Additional duties as assigned
• Some weekends as needed.

• Must have (minimum) one year property management experience.
• Must have collections experience. Preferred experience with a collections agency.
• Must have experience with deposit accounting procedures and processing.
• Must be dependable, and able to work alone as well as part of a team.
• Must have stellar customer service skills/experience.
  • Written and verbal communication skills in a professional setting
• Intermediate to Advanced knowledge and experience with Yardi, common applications, and MS Office products.
• Must have the ability to learn new software as required for the role.