What are the responsibilities and job description for the Field Service Technician (After-sales / PLC / CNC / Machinery Manufacturing)- California position at GATESOURCE HR?
Job Description
Job Description
GateSource HR is partnering with a client in the industrial machinery industry with operations in multiple countries. To support its growth in the United states, we are looking for a Field Service Technician responsible for the installation, maintenance, and optimization of our clients' equipment at customer sites. This role involves troubleshooting and repairing CNC-PLC control systems, programming, calibration, performance verification, and process improvement. Additionally, the technician will support customer acceptance testing and training during both internal and external installations and maintenance activities.
Key Responsibilities
- Execute programming tasks, calibration, and process adjustments to ensure optimal machine performance.
- Serve as the primary point of contact for customers, suppliers, and other stakeholders, ensuring clear communication of project goals and requirements to senior management.
- Conduct final acceptance testing under the supervision of the Service Manager, adhering to established acceptance protocols.
- Identify and implement technical solutions for issues that arise during commissioning and after-sales service to maintain performance standards and ensure seamless communication.
- Provide project updates to the project coordinator, including scheduling, work order status, milestone achievements, final completion, and other relevant commitments.
- Develop technical documentation for manuals covering operation, troubleshooting, preventive and corrective maintenance, and conduct customer training on proper machine usage.
- Maintain accurate and detailed project records and documentation.
- Adhere to company policies and meet performance expectations set by management.
Requirements
Qualifications & Skills
Education & Experience
