What are the responsibilities and job description for the Front Desk Agent position at Gateway Canyons Resort & Spa, a Noble House Resort?
Description
Discover a place where wonder, adventure and relaxation meet. Gateway Canyons Resort & Spa rests on 180 acres in the red rock canyons of western Colorado. 72 room luxury Resort with amenities that include lodging, dining, UTV and Jeep tours, horseback riding, full service spa & air tours.
Our Front Desk Associates check-in/check-out hotel guests courteously and efficiently; Provide information and assistance to all guests and visitors.
Communicate Resort services and amenities to guests.
Communicate VIP arrivals to designated personnel for escort and delivery of amenities
Document and confirm reservations and cancellations.
Block rooms in system and follow though on designated requirements.
Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery)
Resolve discrepancies on rooms status report with Housekeeping.
Process checkouts; resolve any late charges, present folio to guest and resolve any disputed charges; settle guest accounts.
Conduct group check-ins/outs
Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information
Adhere to all cashiering procedures
Document pertinent information in log book
Assist in other Front Desk areas as assigned
Provide guest room tours
Legibly document maintenance needs on work orders and submit to Manager.
Other duties as reasonable requested
Seasonal position - $15.00-$17.00/hour
Paid Holidays / Sick Time
401k Eligibility
Friends & Family Discount
Associate Cafeteria
Economical on-site housing - rent includes all utilities, internet & satellite
Associate Clubhouse, Fitness Facility, Pool
Requirements
Experience in Hospitality Industry in similar position
Strong and effective communicator
Professional presentation
Previous guest relations training
Ability to input and access information int he property management system/computers/point of sales systems.
Salary : $15 - $17
