What are the responsibilities and job description for the Phone & Data Entry Specialist position at Gateway Center?
Help our essential workers get to the frontlines! We are looking for phone and data entry specialists to play a part in connecting nurses with healthcare facilities needing to fill shifts. You will navigate online to verify the nurses’ credentials after they’ve selected the healthcare facility they would like to work with. You’ll then follow-up with the nurse with a written message to confirm if their credentials are valid for that facility. You will also be handling follow up phone calls with those checking on the status of picking up shifts. Join Five Star Call Centers and become part of this critical team helping our essential healthcare workers.
Position Responsibilities
- Manage large amounts of inbound or outbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research and provide solutions and/or alternatives
- Access company and client resources provided to accurately handle the call/record
- Perform Data Entry and Customer Service skills
- Be able to navigate on-line efficiently
- Work requests/records received for those requesting to sign up for shift
- Identify customers' needs, research to see if request has credentials needed
- Skillfully change from one task to another without loss of efficiency or composure
- Actively participate in efforts to support customer satisfaction and maintain quality
- Effectively communicate with patience and understanding
- Remain positive and professional in all internal and external customer interactions
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Physically be able to meet the demands of the job within the described work environment
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
- Flexibility to cross train as requested
- Maintain the utmost confidentiality and security as it pertains to the Five Star Electronic Communications Privacy Act
- Perform other duties as assigned*
*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Duties/Responsibilities
- Work independently
- Type at a minimum 25 words per minute accurately
- Demonstrate initiative and self-motivation
- Performs assignments while under limited time frames
- Basic math skills
- Positive attitude
- Must be able to speak, read, write and understand English
Education and Experience
- A high school diploma or GED is preferred
- Previous 1 year data entry preferred
- Must be at least 18 years of age
Required Skills/Abilities
- Strong phone and verbal communication skills along with active listening
- Excellent written communication skills
- Customer focus and adaptability to different personality types
- Regularly required to sit
- Regularly required to use hands to feel, handle and control objects
- Occasionally required to reach, stoop, kneel, or crouch
- Occasionally required to lift and/or carry loads of up to 30 lbs
- All standard vision abilities are required
- All standard hearing abilities are required
COVID-19 Considerations: Keeping our employees and our community healthy and safe!
- Multiple sanitation areas in the facility
- Social distancing in shared areas
- Staying home when sick
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.
Salary : $19 - $29
