BDC Manager-Car Dealer (Service Dept.)

Gateway Chevrolet is Arizona's largest Chevrolet dealer. We are the best place to buy and service cars and trucks. We continue to do this by having great team members join our team who will provide customers a world class experience and drive Customer loyalty. We offer great career opportunities, along with industry leading compensation pay programs, benefits, training and a culture where we strive to help our team members be highly successful.

We are looking for the Best People. As with all positions within our dealership, the candidate is expected to uphold the highest ethical standards. Our dealership welcomes those who can acclimate to our clientele, assisting them in enjoying the Gateway Buying and Service experience. We focus highly on customer service and you will be expected to be a part of it daily.

Benefits

• Health insurance
• Paid time off
• Dental insurance
• 401(k)
• 401(k) matching
• Employee discount

Responsibilities:

• Ability to converse with customers to discuss needs and direct appropriately within the dealership.
• Speak clearly and persuasively in positive or negative situations.
• Knowledge of telephone, text and email techniques and etiquette.
• Knowledge of service procedures, processes, and follow-up.
• Ability to active listening and deliver 110% customer experience.
• Enjoy providing customer enthusiasm.
• An interest in the automotive industry.
• Strong customer service and phone skills.
• Possess strong organizational, follow-up and paper-flow handling skills.
• Quick thinker and learner.
• Positive, flexible and process-oriented.
• Organized, self-motivated, enthusiastic and detail-oriented.
• Accurate record keeping.
• Professional with a confident attitude.
• Previous call center experience.
• Able to thrive in a fast paced, changing environment.
• Hire, train, and manage BDC staff
• Maintain Manufacture CSI scores above Zone average
• Service Department in-bound calls, appointments, CSI follow-up contact, advertising follow up, and manufacture recall scheduling.
• Communicate with customers, management, BDC staff, consultants, manufacture reps and support staff.
• Other duties as assigned.

• Qualifications:

• Customer first in all aspects of your job
• The ideal candidate needs to be a strong leader with previous BDC management experience
• Solid understanding of Team leadership and driving results
• Experience with appointment Scheduling, customer follow up and management systems
• Proficient computer skills and expertise in managing team to provide excellence in customer experience
• Forward thinking, up to date with equipment and technology

We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.