Express Service Advisor

We put our team members first. You’ll receive great compensation and benefits, and experience the support and opportunity you deserve. You control your future.

Job Details:

• $36,000 – 60,000 / Annually
• Gateway Chevrolet is looking for an exceptional Express Service Advisor candidate to join our winning team. This is an excellent opportunity for a hardworking, quality minded person to make good money and be respected at work as a Express Service Advisor.
• The Express Service Advisor position interacts with customers to evaluate vehicle service needs, to offer additional needed services and to write up the repair order. The Express Service Advisors position is responsible for a high level of customer interaction as well as coordinating repair order completion with the quick lane technicians and parts department.

CONTROL YOUR FUTURE

Our greatest asset is our team members – we invest in them and promote from within. As for compensation, the harder you work, the more you can earn. Our proven operating systems improve productivity, reduces stress and provides team members a more consistent paycheck.

• Stable upwardly mobile employment with a growing company
• Winning culture and excellent work environment
• Great earning potential
• Forward thinking, up to date with equipment and technology

BENEFITS THAT DRIVE YOUR SUCCESS

Gateway offers the comprehensive benefits you expect from an industry leader, including:

• Competitive Pay Plans
• Medical, Prescription Drug, Dental & Vision Insurance
• 401(k) Retirement Plan with company match
• Short-Term Disability & Life Insurance
• Paid Vacation & Holidays
• Continuing Education Opportunities

Responsibilities:

• Set and prepare for appointments with customers to expedite their service experience.
• Greet customers in a timely and friendly manner and develop customer loyalty.
• Determine vehicle service needs based on vehicle and customer information and a vehicle walk- around.
• Use a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle.
• Produce repair orders for customers with full transparency including cost and time estimates.
• Communicate frequently with technicians and parts department using designated software to ensure timely completion of work.
• Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Follow-up with customers using designated processes and software as to the status of their vehicle.
• Create a positive vehicle delivery experience for the customer. 
• Meet customer service standards by achieving ‘above zone average’ customer satisfaction, “CSI” scores.
• Establish personal income goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals.
• Providing an exceptional customer experience to drive loyalty.
• Safeguard dealership assets and customer data.
• Demonstrate superior product knowledge to effectively help customers with service maintenance requirements and warranty information
• Maintain professional personal appearance.
• Complete required training assigned by the manufacturer and dealership.
• Adhere to consistent and reliable work schedule.
• Demonstrate ethical business practices and integrity in all interactions to uphold the Gateway Automotive brand.
• Effectively perform duties and responsibilities in a safe manner.
• Other duties as assigned.

Qualifications:

• High School diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to sell a minimum quota according to dealership standards
• Valid driver’s license and acceptable driving record
• Successful completion of pre-employment screening

Schedule:

• Day shift
• Monday thru Saturday (1 weekday off)
• Weekend availability

Experience:

• Express Service Advisor: 1 year (Preferred)

We are a high-performance company, looking for a high-performance Express Service Advisor. If you're hard working and quality minded, this is a great opportunity for you.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary : $36,000 - $60,000