Product Specialist / BDC

Seeking a full time, tech-savvy, and customer service oriented individual, who is good at talking to customers and explaining feature / benefit presentations, to be a Delivery Coordinator / Product Specialist for our fast growing automotive dealership. This position is a great entry into the automotive industry with lots of room for advancement. You will be responsible for explaining the features and benefits of new and pre-owned vehicles to our valued owners. High positive energy, great communication skills, professional attire and good driving record are a must. Essential Duties and Responsibilities include the following.

Responsibilities: Other duties may be assigned:

• Ensure that every guest receives a proper delivery of the vehicle features and controls, with a special emphasis on properly educating the guest about the technology of the vehicle, including navigation and Bluetooth.
• Keeping up with all product knowledge and any other updates related to the deliveries of a new vehicle.
• Follow up with customers to ensure complete satisfaction, addressing any customer concerns through telephone and email after their purchase.
• Commit to becoming an expert and gain in-depth knowledge of our brand’s vehicles accessories and technology.
• Give customers in depth information on owner’s manual and warranty. Maintains Customer Satisfaction scores at or above company standards.
• Follows Safeguards rules and regulations.

Qualifications:

• Prior experience working with customers and providing an exceptional experience.
• Steady work history and the commitment to starting a new career.
• Outgoing personality with expertise at developing relationships (i.e., a “people person").
• Excellent appearance, verbal/written communication, strong negotiation and presentation skills.
• Must be able to work weekends.
• Strong record of positive Customer Service results.
• Team oriented.
• Submit to and successfully complete MVR, background check, and pre-employment drug test.
• Valid driver's license with good driving record.
• BI-LINGUAL A PLUS

The ideal candidate must have a strong desire to succeed. We're looking for a friendly, tech-savvy individual to fill our Delivery Coordinator / Product Specialist opening. You don’t have to have automotive experience to be successful, but you should have experience providing exceptional customer service. We offer a competitive benefits package to all full time employees including health, dental, vision, life, and disability insurance and 401(K). We are an Equal Opportunity Employer (EOE)

Work Remotely

• No

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.