What are the responsibilities and job description for the Patient Navigator/Community Health Worker (CMHG) position at Gateway Community Health Center?
Job Description
Job Description
DESCRIPTION : Responsible for providing field-based navigation services to address the social determinants of health within patients enrolled in the Lado A Lado Program. Patient navigator must work closely with health educators, health promoters, and data entry clerk.
SUPERVISION : Directly supervised by the Program Manager.
TYPICAL PHYSICAL DEMANDS : Requires prolonged sitting, stooping and bending. May require moving up to 25 pounds. Requires the use of office equipment, such as computer terminals, telephone, copiers and scanners.
PRIMARY FUNCTIONS AND RESPONSIBILITIES :
Committed to removing patients' barriers to care by identifying needs and critical resources for patients, helping them navigate through health care services and systems, and promoting patient's health.
Develop a network with community agencies that provide social services or resources for community members; such as food, transportation, housing, childcare arrangements, etc.
Continuously expand knowledge and understanding of community needs, resources, services and programs available.
Administer and evaluate results of the Social Determinants of Health questionnaire.
Establish and maintain contact with patients to provide referrals and conduct follow-ups.
Encourage healthy lifestyles & wellness by educating patients and their families about the developing of habits and behaviors necessary to avoid illness.
Develop brochures, visual aids, outlines, and other materials used in teaching and guidance for patients.
Functions as part of a team while being self-motivated and self-directed.
Keep meticulous records including number of patients served, referrals, outcomes and any other activity conducted.
Create and maintain a report of all monthly activities conducted to support patients to achieve their health goals.
Maintains strict confidentiality of patient information and patient records.
Participate in all required training and education sessions required by the program.
Perform other duties as assigned.
Work with Lado A Lado staff members to coordinate program activities.
Documents data in electronic tracking form as required.
SECONDARY FUNCTIONS AND RESPONSIBILITIES :
Promotes program / Center services.
Responsible for recruitment and management of clients.
Assists with the follow-up of clients referred to program / center.
Schedules educational and / or promotional activities.
Assists client to complete forms pertinent to the program / Center.
Responsible for learning required teaching guides and Center services, programs and procedures.
Compiles information required for monthly activity reports.
Maintains patient confidence and protects operations by keeping information confidential.
Plans activities as required.
Assists manager in the development of educational materials.
Keeps records of his / her daily activities and prepares reports as required.
Assist in medical clinic educational activities.
Participates in all promotional activities sponsored by the Center.
Must demonstrate initiative and ability to work independently with minimum supervision.
Performs other duties as assigned.
MINIMUM QUALIFICATIONS :
Bachelor's degree in Social Work, Sociology, Psychology, Health Education and / or related field from an accredited college or university.
College education may be substituted for five years' experience in a healthcare setting.
Possess a Promotor de Salud / Community Health Worker Certification by the Texas Department of State Health Services or been able to obtain the certification within seven months of hiring date.
Must be able to work long hours during the week and weekends as necessary.
Bilingual in English and Spanish is preferred.
Possess means of transportation.
Valid Texas Driver's License and minimum liability insurance.
Must be able to drive within Webb, Zapata and Jim Hogg counties.
SKILLS AND ABILITIES :
Ability to work with individuals or in a group to promote community education and client participation.
Ability to effectively communicate in English and Spanish.
Ability to interpret, understand and carry out instructions and orders.
Ability to work independently and in a team environment.
Ability to accept supervision and direction.
Must possess basic knowledge of compliance and HIPAA.
Must be able to establish and maintain good working relationships with co-workers, visitors and patients.
Demonstrated knowledge of Microsoft Office (Excel, Word, Publisher and PowerPoint).
Ability to work in a variety of settings and be culturally sensitive and appropriate.
Ability to maintain confidentiality of information.
Ability to express ideas, problems or concerns clearly.
Ability to exercise good judgment in evaluating situations and in making recommendations.
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