ACT Team Lead

Job Summary: Under limited supervision, coordinates a program, administrative, or technical operation requiring advanced knowledge of program operations, policies, and procedures. Provides guidance, consultation, and technical assistance and/or training to clients and others within the organization. May supervise. 

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves as liaison between the program/administrative/technical operation, program management and clients. Solves problems independently based on knowledge of operation.
• Disburses information/benefits/and/or completes transactions according to program/operational procedures. May audit records or processes to determine compliance with program/operation guidelines. 
• Researches and analyzes program/operation data; generates regular and ad hoc statistical and informational reports. 
• Maintains financial, personnel, or related records of the program/operation. Establishes and maintains filing and record-keeping systems in support of program/operation. 
• Provides training and technical assistance to clients, third party vendors, and others with in organization.
• Prepares memos, correspondence, forms, and other documents. 
• Responds to incoming mail, phone calls and electronic requests; initiates and prepares documents in support of program/operation. Distributes mail as appropriate. 
• Monitors use and maintains supplies for program/operational unit. May purchase materials from outside vendors. 

Required Knowledge & Skills:

• Knowledge of operating agency specific computer software programs.
• Knowledge of agency confidentiality policies.
• Knowledge of agency safety policies and procedures.
• Knowledge of standard office procedures such as filing, typing, duplicating materials, answering telephones.
• Knowledge of agency specific data and/or plans.
• Ability to pay attention to details.
• Ability to process information in compliance with agency rules, regulations, policies and procedures.
• Ability to create satisfactory resolution to issues.
• Ability to prioritize time and resources among primary projects of responsibilities.
• Ability to remain solution focused in every situation.

Competencies:

• Communication
• Accountability/Responsibility
• Cooperation/Teamwork
• Creative Thinking
• Customer Service
• Dependability
• Flexibility
• Initiative
• Analytical Thinking
• Job Knowledge
• Judgement
• Professionalism
• Quality/Quantity of Work
• Stress Management

Required Education & Experience: Eighteen months of business school or college or eighteen months of experience in performing general office work to include duties such as secretarial, clerical, automated communication equipment usage, computer usage, accounting, and/or business management OR high school diploma or GED and 2 years full-time (or equivalent part-time) experience in an area related to the position to include secretarial, clerical, automated communication equipment, computer sciences, accounting, and/or business mgmt. 

Preferred Qualifications: Experience in coordinating a program, administrative, or technical operation requiring advanced knowledge of program operations, policies, and procedures. Experience in supervision, administration, or management. Experience in customer service. Operation requiring advanced knowledge of program operations, policies, and procedures. Fluency in a foreign language related to the position procedures/validity determined by department. 

Supervisory Responsibilities: Some positions may have supervisory responsibilities.

• Clearly establishes and communicates goals and accountabilities; 
• Monitors and evaluates performance; 
• Provides effective feedback and coaching; 
• Identifies development needs and helps employees address them to achieve optimal performance and gain valuable skills that will translate into strong performance in future roles.
• Develops innovative approaches to address problems and drive continuous improvement in programs and processes;
• Communicates regularly with staff on progress toward defined goals and/or required results, providing specific feedback and initiating corrective action when defined goals and/or required results are not met.
• Confers regularly with staff to review employee relations climate, specific problem areas, and actions necessary for improvement. 
• Evaluates employees at scheduled intervals, obtains and considers all relevant information in evaluations, and supports staff by giving praise and constructive criticism. 
• Recognizes contributions and celebrates accomplishments.
• Motivates staff to improve quantity and quality of work performed and proves training and development opportunities as appropriate.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Some minor travel between Gateway sites is required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Employee is frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop. Employee must frequently lift and/or move up to 15 pounds. Must have the ability to sit for long periods of time at a computer. Employee frequently uses fine hand/eye coordination, hearing and visual acuity. Lighting and temperature are adequate, and there are not hazardous or unpleasant condition caused by noise, dust, etc. Employee must be able to travel between Gateway sites. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Gateway CSB promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.