PROGRAM MANAGER

Job Summary: Works closely, in consultative capacity, with program managers, administrative staff and physicians to ensure professional, technical and smooth operation of 6 clinical behavioral health units. Works collaboratively with physicians and department staff to maintain practice efficiency, service quality and customer service. Aides in implementation of business strategy by conducting analytical review of SPQM data.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works closely, in consultative capacity, with program managers, administrative staff and physicians to ensure professional, technical and smooth operation of 6 clinical business units.
• Works collaboratively with physicians and department staff to maintain practice efficiency, service quality and customer service.
• Aides in implementation of business strategy by conducting analytical review of SPQM data.
• Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs.
• Ensures all policies, procedures and work flows are followed on a day-to-day basis.
• Performs related duties as assigned.
• Works closely with prescribing staff, coordinating all aspects of professional medical services.
• Trains and orients new physicians in practice operations, including electronic medical record and prescribing software.
• Develop and maintain continual education support to promote efficiency.
• Consults with the managers to identify training needs and develop curriculum to match these needs.
• Continually evaluate procedures to monitor and analyze course effectiveness and update curriculum as needed.
• Provides continual support to aide in meeting agency goals.
• Ensure quality and efficiency standards through staffing, scheduling, patient flow, performance management and other office goals.
• Regularly monitors all key performance areas: staffing levels, schedules, collections, outside & internal
• Manages and drives consistent revenue growth and profitability improvements in the clinic(s).
• Keeps abreast of reimbursement procedures, insurance requirements and regulations and communicates necessary information to team members.
• Monitor all financial and operational metrics ensuring deviations from plan are addressed timely and appropriately.
  
  

Required Knowledge & Skills

• Ability to communicate effectively in written and verbal form.
• Ability to analytically and effectively use computer software.
• Ability to read, understand and follow written and oral instruction.
• Ability to remain calm and react effectively during emergency situations.
• Ability to establish and maintain effective working relationships with physicians, patients, staff and the public.
• Ability to work as a team.
• Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Ability to establish priorities and coordinate work activities.
• Organizational ability – Demonstrates a systematic approach in carrying out assignments. Knowledge of office management and human resource management practices.
• Knowledge of health care administration principles.
• Skills in Leadership and able to manage changing priorities
  
  

Competencies

Communication

Accountability/Responsibility

Cooperation/Teamwork

Creative Thinking

Customer Service

Dependability

Flexibility

Initiative

Analytical Data Gathering

Job Knowledge

Judgement

Professionalism

Quality/Quantity of Work

Leadership/Supervision

Required Education & Experience

Bachelor’s degree in related field or high school diploma or GED with equivalent experience in a medical practice management role.

Supervisory Responsibilities

• Clearly establishes and communicates goals and accountabilities;
• Monitors and evaluates performance;
• Provides effective feedback and coaching;
• Identifies development needs and helps employees address them to achieve optimal performance and gain valuable skills that will translate into strong performance in future roles.
• Develops innovative approaches to address problems and drive continuous improvement in programs and processes;
• Communicates regularly with staff on progress toward defined goals and/or required results, providing specific feedback and initiating corrective action when defined goals and/or required results are not met.
• Confers regularly with staff to review employee relations climate, specific problem areas, and actions necessary for improvement.
• Evaluates employees at scheduled intervals, obtains and considers all relevant information in evaluations, and supports staff by giving praise and constructive criticism.
• Recognizes contributions and celebrates accomplishments.
• Motivates staff to improve quantity and quality of work performed and proves training and development opportunities as appropriate.
  
  

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Some minor travel between Gateway sites is required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Employee is frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop. Employee must frequently lift and/or move up to 15 pounds. Must have the ability to sit for long periods of time at a computer. Employee frequently uses fine hand/eye coordination, hearing and visual acuity. Lighting and temperature are adequate, and there are not hazardous or unpleasant condition caused by noise, dust, etc. Employee must be able to travel between Gateway sites. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Gateway BHS promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.

Degree Preferred, Experience Accepted

Office management