Outpatient Manager

Gateway Community Services is proud to be a recognized leader in addiction treatment for adults and adolescents in the Northeast Florida region. Since 1978, Gateway has been committed to providing compassionate services to those lost in the despair of addiction.

POSITION: PROGRAM MANAGER REPORTS TO: PROGRAM DIRECTORPOSITION OBJECTIVES

Manager of a multidisciplinary treatment team in a clinical setting. Provide supportive supervision to counselors and support staff who provide behavioral health services to individuals in treatment for substance use and mental health disorders.

ESSENTIAL FUNCTIONS

1. Ensure quality internal and external customer care and service.

2. Provide Qualified Professional reviews of records, including assessments, ASAMs, treatment plans, treatment plan reviews, and discharges.

3. Monitor staff errors in the electronic health record (EHR) and assist staff in making corrections when needed.

4. Update and revise the schedule of services as needed, including managing workforce issues, such as staff absences.

5. Monitor staff productivity, including submitting reports to the Program Director as requested.

6. Provide regularly scheduled individual and group supervision to all staff members and maintain documentation of these actions, including a monthly summary report.

7. Monitor monthly completion of staff peer record reviews and complete monthly supervisor record reviews, including a monthly summary report.

8. Conduct regularly scheduled staff meetings to ensure all information is communicated to foster a sense of cohesion among staff members.

9. Provide training to new staff members, including training on job functions, EHR use, and organizational policies and procedures.

10. Address performance and disciplinary issues for staff members, including documenting disciplinary actions.

11. Conduct performance evaluations of staff members at regularly scheduled intervals.

12. Assist the Program Director in performance and quality improvement efforts, including evaluating workflows and procedures, as well as recommending improvements.

13. Ensure collaboration with other departments, providers, and referral sources to ensure patients receive comprehensive and coordinated care.

14. Assist staff members by conducting patient services as necessary, including assisting with assessments, counseling services in a group or individual setting, treatment planning, treatment plan reviews, and discharge planning.

15. Ensure accurate and complete patient records according to insurance, DCF licensing, managing entity, SAMHSA, and CARF accreditation guidelines.

16. Provide guidance to staff members to ensure that they understand and adhere to all legal and ethical standards for their profession, and provide services within the boundaries of their individual training and scope of practice.

17. Participate in program staff meetings, medical staffing, and other inter-organizational collaborations

18. Follow up on all staff, patient, and other stakeholder inquiries.

19. Provide services with cultural and linguistic competency.

20. Demonstrate flexibility as a team member and promote a positive working environment.

21. Maintains effective verbal and non-verbal communication within a multi-disciplinary team.

22. Perform special projects and other organization-related assignments as requested by Leadership.

23. Other duties as assigned.

Licensed Clinical Staff

24. Complete suicide/homicide risk assessments and the Baker Act process when appropriate within the scope of your training, ability, and credentialing.

25. Provide Qualified Professional reviews of documents, including assessments, treatment plans, and treatment plan reviews if within the scope of your training, ability, and credentialing.

26. Provide Brief Behavioral Health Status Examinations for Medicaid patients when needed.

EMPLOYMENT STANDARDS

1. Must be eligible through DCF and AHCA with Level II Background checks throughout employment.

2. Must abide by the organization’s Code of Conduct, policy and procedures, and state certification code of ethics.

3. The ability to comply with equal employment opportunity requirements.

4. Must complete all in-person and Relias training assigned during probation and throughout employment.

5. Must practice universal precautions as part of regular job duties whenever applicable.

6. Timely and regularly complete all required documentation, reports, and other organization-related paperwork.

7. Must be able to perform assigned work independently with minimal supervision and make decisions using appropriate judgment.

8. Maintain the work area clean and orderly, ensuring safe operating conditions.

9. Must be able to take direction and guidance from managers and supervisors respectfully and function as an effective team member.

10. Must have the ability to comply with a workplace of dignity and respect.

QUALIFICATIONS FORMAL EDUCATION/EXPERIENCE CERTIFICATION/LICENSURE

• Master’s degree/Licensed preferred (LMFT, LCSW, or LMHC) in a related field and experience in the treatment of behavioral health disorders.
• CAP or MCAP preferred
• Experience with mental health and substance use disorders preferred

SKILLS

· Excellent interpersonal skills.

· Ability to exercise critical thinking and problem-solving skills.

· Ability to formulate professional clinical reports.

• Strong time management and organizational skills.
• Excellent communication skills.
• Ability to recognize and respond to emergencies and life-threatening situations appropriately.

• Ability to work in a fast-paced environment.
• Ability to appropriately prioritize staff and patient needs in a clinical environment.

· Ability to relate to adolescents, adults, families, referral sources, and Gateway team members and must possess requisite competencies to effectively understand and provide appropriate services to the patient population served.

KNOWLEDGE

• Knowledge of the recovery process and 12-step programs preferred
• Knowledge of diagnosing using current DSM criteria.
• Adolescent and adult behavior and family systems
• Knowledge of evidence-based practices for substance use and co-occurring disorders
• Have knowledge and understanding of cultural competencies to establish and maintain strong working relationships with culturally diverse patients, their families, and caregivers as well as a wide range of community agencies and organizations.

· Moderate computer skills, such as inputting 35 wpm, using Microsoft Office Suites, and an Electronic Health Record.

Gateway Community Services is an Equal Opportunity Employer. Gateway Community Services does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• Master's (Preferred)

License/Certification:

• CAP or MCAP (Preferred)

Work Location: In person

Salary : $50,000 - $65,000