Residential Manager

Job Summary: Under general supervision, monitors residents in a residential/home environment. Observes, documents and, reports resident’s behavior/progress on an ongoing basis. Trains and assists residents in basic daily living skills. Maintains a clean, healthy, safe environment. Serves as supervisor to other residential staff.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervises and plans work of assigned staff. Ensures that all required training/documentation is current.
• Manages human resource and employee related functions.
• Arranges for needed medical care and provides needed services to assure that medical care is obtained.
• Assists with the development of an individual’s service/treatment plan for each assigned individual.
• Monitors service plan of exceptional rate individuals for compliance with staffing requirements.
• Communicates with Service Center Program Manager to ensure proper support services for individuals.
• Cares for individuals and families during periods of incapacitation, family disruption or convalescence, providing companionship, personal care, and help in decision-making, and the resolution of minor problems.
• Counsels and advises residents on behavior problems, daily decision –making, and the resolution of minor problems.
• Instructs and advises residents on daily living skills in one-on-one or group instruction.
• Observes and monitors resident’s behavior.
• Participates in case reviews, consulting with team to evaluate the resident’s needs and plan for continuing services.
• Performs housekeeping duties, such as cleaning, washing clothes and dishes, and running errands.
• Plans, organizes and conducts in-service training for staff.
• Plans, shops for, and prepares meals, including special diets, and assists residents in planning. Shopping for, and preparing nutritious meals.
• Prepares and maintains records of resident’s progress and services performed, reporting changes in resident’s condition to manager or supervisor.
• Provides transportation for residents to appointments and activities.
• Follows agency policy and departmental protocol regarding The Self-Administration of Medication.
• Follows agency policy and departmental protocol regarding work schedule, calling in when arriving late or when absent, break and lunch periods and observes provisions of Fair Labor Standards Act.
• Submits leave requests in advance (according to departmental protocol) for annual leave, personal leave and foreseen sick leave. Submits leave slips for unforeseen or emergency personal leave immediately upon return to work. Provides documentation for use of leave as required.
• Submits accurate time sheets to supervisor on a semi-monthly basis.
• Presents a neat and clean appearance. Wears clothing suitable to job and environment based on clientele served.
• Observes agency policies on health, safety, security and sanitation; notifies supervisor of circumstances or situations that present potential health hazard.

Required Knowledge & Skills:

• Knowledge of state, local and federal guidelines in order to modify existing programs and the development of new programs in response to changes in the guidelines.
• Knowledge of organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs.
• Knowledge of advanced principles and practices of budget preparation and administration.
• Knowledge of principles of supervision, training and performance evaluation.
• Ability to observe and monitor resident’s behavior.
• Ability to assist and supervise participants with daily living activities.
• Ability to provide training and /or orientation services to participants.
• Ability to participate in supportive guidance, staff supervision sessions, program planning meetings, resident staffing and service training.
• Ability to serve as a subject matter expert to staff.
• Ability to supervise and direct the work of other staff.

Competencies:

• Communication
• Accountability/Responsibility
• Cooperation/Teamwork
• Creative Thinking
• Customer Service
• Dependability
• Flexibility
• Initiative
• Analytical Thinking
• Job Knowledge
• Judgement
• Professionalism
• Quality/Quantity of Work
• Stress Management
• Leadership/Supervision

Required Education & Experience: High school diploma or GED and Three years’ experience providing social or direct care services to groups of special needs individuals in a human services setting OR Associate degree from an accredited college or university in a related field and two years of related experience OR Bachelor’s degree in a related field and one year of related experience OR One year experience at a lower level position.

Supervisory Responsibilities:

• Clearly establishes and communicates goals and accountabilities;
• Monitors and evaluates performance;
• Provides effective feedback and coaching;
• Identifies development needs and helps employees address them to achieve optimal performance and gain valuable skills that will translate into strong performance in future roles.
• Develops innovative approaches to address problems and drive continuous improvement in programs and processes;
• Communicates regularly with staff on progress toward defined goals and/or required results, providing specific feedback and initiating corrective action when defined goals and/or required results are not met.
• Confers regularly with staff to review employee relations climate, specific problem areas, and actions necessary for improvement.
• Evaluates employees at scheduled intervals, obtains and considers all relevant information in evaluations, and supports staff by giving praise and constructive criticism.
• Recognizes contributions and celebrates accomplishments.
• Motivates staff to improve quantity and quality of work performed and proves training and development opportunities as appropriate.

• Ability to observe and monitor staff’s behavior in care of individuals.
• Ability to train staff in care of individuals’ safety, physical and behavioral needs with the assistance of the Residential Services Coordinator and the IDD Registered Nurse.
• Ability to train staff regularly in requirements of Incident Reporting.
• Ability to report violations of Gateway Incident Reporting policy immediately.
• Ability to assist with development of individualized plans.
• Ability assist in completion of evaluations to determine functional level of participants.
• Follows agency policy regarding Incident Reporting.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Some minor travel between Gateway sites is required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Employee is frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop. Employee must frequently lift and/or move up to 50 pounds. Must have the ability to sit for long periods of time at a computer. Employee frequently uses fine hand/eye coordination, hearing and visual acuity. Lighting and temperature are adequate, and there are not hazardous or unpleasant condition caused by noise, dust, etc. Employee must be able to travel between Gateway sites. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Gateway BHS promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.