Service Manager

We take pride in our culture and strive to make Bobcat - GDN a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships. Service Manager  Bobcat is looking for a talented Service Manager to assign and direct all work performed within the service department. The successful candidate will have a hands-on approach and will be committed to implementing strategies that increase the productivity of the service department and elevating the customer experience.    Essential Job Functions :

• Developing and maintaining high levels of customer satisfaction; including listening effectively to customer’s concerns and resolving any conflicts with customers (both internally and externally)
• Keep accurate safety records, document service actions, lead discussions, and conduct meetings.
• Recruit, train, and supervise Service Advisors and a team of Technicians. Weekly review of technician efficiencies, annual performance reviews, and handling disciplinary actions are included in the role.
• Direct and maintain the daily operations of the service department, focusing on expenses and profitability of the service department. Collaborate with company management to support and implement growth strategies
• Other tasks as assigned by management.    Qualifications :
• Minimum of three years’ successful management experience, within the construction industry preferred.
• Sufficient knowledge of modern management techniques and best practices.
• Excellent organizational skills.
• Results driven and customer focused.
• High school diploma or equivalent.  Job Type :  Full-time  Work Environment / Physical Demands :
• Many working hours are spent sitting down and working on a computer but managing by walking around is a must.
• Time will also be spent with the Service Advisors discussing technicians’ times and quotes.
• Some areas of the workplace may be hazardous and / or dirty; proper safety protective gear should be worn as needed.
• Answering the phone and speaking with customers and employees.
• The noise level in the work environment is usually moderate but is right off the shop floor so can occasionally be loud.  Benefits :
• Health, Dental, Vision, Life & Disability Policies
• Employee Discounts
• 401K Plan with Company Match
• Flexible Spending Account
• Paid Holidays & Vacation
• Training & Advancement Opportunities    Pre-Employment drug screens, background screening & proof of employment eligibility (E-Verify) are required for any position offered We are always on the lookout for people who bring fresh perspective and life experiences to our team.