What are the responsibilities and job description for the Personal Banker II position at Gateway First Bank?
Job Summary:
The Personal Banker II is responsible for consistently exhibiting an excellent first impression to all customers and guests of the bank as the primary point of contact.
Maintains strong customer relationships while meeting customers' needs, handling customer transactions.
Key Responsibilities:
- Performs excellent customer service when meeting customers and potential customers' needs and assisting all patrons of the bank to leave a positive impact with each encounter.
- Greets customers and facilitates a welcoming and customer-focused environment.
- Built and maintains relationships with customers to help identify financial products and services that meet their personal and business needs.
- Assists customers' accounts with selection of all financial services including online banking, BillPay, E-statements, mobile and ATM deposit capabilities.
- Processes customer transactions efficiently and accurately in a fast-paced environment.
- Resolves customer issues and inquiries.
- Ensures compliance with all bank policies and procedures, state and federal banking regulations, internal security procedures and policies.
- Maintains knowledge of all Gateway First Bank deposit and lending products, and services.
- Exercises awareness with regard to possible suspicious activity, money laundering or fraudulent behavior and reports any such incidents to the BSA department.
Requirements:
- Thorough knowledge of bank products and services.
- Thorough knowledge of retail banking policies, procedures, and practices.
- Excellent interpersonal skills.
- Excellent communications skills.
- Proficient in MS Office applications.
- Ability to remain friendly, outgoing, confident, assertive and enthusiastic in fast paced environment.
- Exemplifies the Gateway Values: Stay Growth Oriented, Make a Difference, Get it Done Attitude, Be a Team Player, Do the Right Thing.
Benefits:
- 0 copay on brand name and generic meds
- Company contribution to HSA
- $600 wellness credit on premium per year
- L LegalShield & IDShield
- Tuition Reimbursement
- Nationwide Pet Insurance
We are a community focused institution which deeply cares about our customers' satisfaction as well as our employee workplace happiness and career growth. We look forward to meeting you.
