What are the responsibilities and job description for the Security Officer-SORT position at Gateway Group One?
Security Officer-SORT
Gateway Group One Security Officers are responsible for meeting the day-to-day needs of customers and clients. Respond courteously and respectfully to resolve issues, while following policies and procedures set forth by the client and Gateway Group One. Individuals must be able to react professionally in stressful situations. Document situations as they occur and reach out to the appropriate person as needed.
Qualifications
- Greet visitors/vendors/clients in a professional demeanor
- Answer phones, monitor CCTV cameras and alarm systems
- Conduct tours of inside and or outside perimeters of client site
- Log in visitors/vendors/contractors
- Maintain a daily log of all activities for post
- Perform escorts when required
- Access control
- Shuttle drivers 15-passengers or Mobile driving
- Foot patrol
- Post inspections
Gateway Group One Security Officers are responsible for meeting the day-to-day needs of customers and clients. Respond courteously and respectfully to resolve issues, while following policies and procedures set forth by the client and Gateway Group One. Individuals must be able to react professionally in stressful situations. Document situations as they occur and reach out to the appropriate person as needed.
Benefits- Medical Insurance
- Paid time off
- Paid vacation
Qualifications
- Superior Customer Service Skills and Professional demeanor
- Strong problem-solving skills
- Proper Telephone Etiquette
- Moderate to Advanced Computer Skills
- A valid SORA license Required
- A Valid Driver's License in good standing, e.g., (No Moving Violations, Suspensions or Accidents over 3-5 years period of time
- Must be flexible to work different shifts, weekends, and holiday
- Customer Service Experience: ability to work with individuals in a variety of situations Ability to work independently and as a team.
- Strong oral and written communication skills
- Flexible availability Morning/Evening/Overnights
- Weekends/ Holidays shifts may be required.
- F/T P/T- opportunities available
- Security Experience a Plus
- High School Diploma/GED required