What are the responsibilities and job description for the Patient Financial Advocate position at Gateway Healthcare?
To facilitate client access to financial benefits commensurate with eligibility.
Brown University Health employees are expected to successfully role model the organization�s values of Compassion Accountability Respect and Excellence as these guide our everyday actions with patients customers and one another.
Assist all referred clients in applying for and obtaining financial benefits. This includes but is not limited to helping clients complete Medicaid and financial assistance applications ensuring client consent is obtain for releasing documents reviewing required documentation for applications. Assistance will be provided to all clients at intake and renewals.
Review applications to determine eligibility for benefits based on family size and federal poverty level setting financial assistance discounts to apply to the cost of services. Enter the information into the financial assistance module and send status letter to client. Scan documents into the module.
Process all required paperwork relevant to Representative-Payee applications to ensure timely filing to the Social Security Administration.
Develop and maintain a tracking system of clients� due dates for reapplication spend-down formulas Title XX grant eligibility and work with staff to help clients complete renewal applications.
Provide assistance to the client the staff and internal and external departments in understanding eligibility for benefit options including Medicaid free care or self-pay discounts and rates and provide estimates under the no-surprise billing requirements.
Maintain a current knowledge base about the application process for all types of benefits and eligibility guidelines.
Provide direct client contact when supporting completion of applications.
Document activities to support clients in the electronic health record according to agency procedures completing checklist of tasks completed.
Monitor outside correspondence.
Communicate regularly with front desk registration staff ES/Intake staff and Case Workers to coordinate client needs.
Adhere to client confidentiality and client rights policies and procedures.
Train program staff in assisting clients with benefits applications and management
Attend weekly supervision and team meetings and other activities as requested.
Completes trainings as required.
Performs other duties as assigned.
EDUCATION:
Bachelor�s degree in human service field preferred.
EXPERIENCE:
Experience in case management or direct services with relevant population required
Uses Microsoft Office products particularly Excel to track information and perform math functions necessary to the financial responsibilities of the position.
Accesses and uses information in client�s health information record or about a client only as necessary to job responsibilities.
Comply with agency ethics and codes of contact in all contacts with clients co-workers and the community
SUPERVISORY RESPONSIBILITY:
None
