What are the responsibilities and job description for the Banquet Server position at Gateway Hotel & Conference Center?
Job Purpose: To enthusiastically deliver first-class server and bartender hospitality for banquet events that exceed guest expectations. Consistently delivering GATE, while providing food and beverages to our guests.
Server Essential Functions:
- Complete preparations for event per BEO
- Anticipate guests needs and respond politely to requests
- Demonstrate proper work procedures with a sense of urgency
- Perform all server tasks within scheduled shift time
- Deliver the GATEway service standards and exemplify Gateway Values
- Set up for events, carry trays, serve guests, and clean up at event conclusion
- Preserve a healthy relationship between the Kitchen, and Conference Services staff
- Adhere to all Health and Safety Standards at all times
- Complete daily checklists (Tasks assigned may vary depending on event)
- Maximize productivity by working efficiently and in a timely manner
- Maintain inherent attention to detail
Bartender Essential Functions:
- Deliver The GATEway service standards.
- Enforce Iowa Alcohol and Beverage Laws, by checking identification of customers to verify age requirements for purchase of alcohol.
- Serve menu items to guests
- Clean glasses, utensils, and bar equipment.
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
- Arrange bottles and glasses to make attractive displays.
- Slice and pit fruit for garnishing drinks.
- Create drink recipes.
- Take beverage orders from serving staff or directly from patrons.
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
- Serve wine, and bottled or draft beer.
- Monitor guest consumption in accordance with I-PACT training
- Responsible to limit problems and liability related to customers' excessive drinking, escalating alcohol consumption concerns to a supervisor, manger, or Manager On Duty immediately.
- Collect payment including running credit cards and making change.
- Balance cash receipts.
- Complete end of the day paperwork, reports, and balancing the drawer.
- Clean bars, work areas, and tables.
Requirements:
- High school diploma or GED
- Previous experience preferred
- Able to work nights and weekends
- Must be able to squat, lift, and push at least 50 lbs.
- I-PACT certification preferred, must obtain after hire and keep certification valid during employment
Reporting Relationships:
This job reports to: | Food & Beverage Director Conference Services Manager Conference Services Supervisor |
|
|
|
The Gateway Hotel & Conference Center is an Equal Opportunity Employer.
