Volvo Truck Service Manager

Volvo Truck Service Manager

JOB TITLE: Service Manager

JOB STATUS: Exempt

REPORTS TO: Director of Operations

DEPARTMENT: Service

SUMMARY: The Service Manager directs and coordinates activities related to scheduling and maintaining service and repairs. Service Manager's primary responsibility is to profitably grow the service of the business, promote excellent customer relations, safe work practices, efficient operational procedures, and ensure quality work.

JOB DUTIES:

• Follow and implement all service department policies and procedures
• Oversee mechanical repairs on medium and heavy-duty diesel trucks
• Maintain accurate and efficient records
• Identify scope of service repairs and necessary resources to ensure completion of jobs
• Identify warranty repairs and document accordingly
• Update customers on the progress of repairs and/or changes in service plan
• Advise customers on necessary and recommended repairs
• Provide excellent customer service and maintain customer relationships
• Recruit technicians to join the service department
• Build, maintain and grow our customer base
• Maintain safety of both customers and employees
• Develop budgets, set department goals, interview prospective employees, and meet with other company managers to discuss different strategies
• Foster a team building environment between service, parts, and the sales departments
• Hold technicians accountable for maintaining/closing work orders, completion of necessary paperwork and following procedures
• Develop, schedule, and plan for technician training
• Develop technicians for potential career advancement
• Manage tool inventory
• Monitor technician productivity and take corrective action when necessary
• Secure payment for work performed per standard operating procedures
• Review time cards for accuracy
• Maintain time off schedule for technicians
• Coordinate with accounting department to resolve customer issues
• Manage warranty claim processing and resolve claim payment differences
• Perform review of "re-works" and accidents and make recommendations for corrective actions
Other reasonably related duties as assigned

SKILLS AND ABILITIES:

• Safety Focused
• Self-Motivated: Able to find work and complete as needed without direct supervision
• Team Player: Able to collaborate and work with peers and supervisors to successfully complete maintenance and repairs
• Customer Focused: Understands time sensitivity of work and willing to negotiate with customers
• Process Oriented & Attention to Detail
• Self-Aware: Can accept responsibility for mistakes and learn from those mistakes
• Strong Problem-Solving Skills

QUALIFICATIONS:

• High school diploma or equivalent
• Valid Driver's License
• 5 years' experience working in a service department, within automotive field preferred
• Technician experience is preferred but not required

BENEFITS:

• 401K with company matching
• Health, Dental and Vision Insurance
• Company paid Short-term & Long-term Disability Insurance

This job description is subject to change at any time based on company needs.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.