What are the responsibilities and job description for the Concierge position at Gateway Management Company?
Job description:
A concierge is someone who manages all aspects of a resident’s experience. Sometimes called “guest service representatives,” it is their responsibility to ensure all residents feel welcomed, valued, and taken care of at every point throughout their stay. Residential concierges act as essential liaisons between the resident and the establishment. They exhibit and promote the company’s values and, in many ways, act as the face of the company when it comes to resident communication.
Job responsibilities for these workers vary widely depending on the employment setting. However, in general, they are expected to provide personalized services to our residents. These services may include:
- Greeting guests or customers
- Taking messages
- Handling mail, luggage, and deliveries
- Performing basic administrative, secretarial, or reception duties
- Helping with day-to-day needs
- Emergency and safety assistance
