What are the responsibilities and job description for the Engagement Specialist - Wildwood YMCA position at GATEWAY REGION YMCA?
The Gateway Region YMCA is one of the leading nonprofit charitable organizations in the St. Louis metropolitan region, with a focus on nurturing the potential of every child and teen, improving health and well being, and supporting and serving our neighbors. For more than 170 years, the Y’s mission has been to put Christian principles into practice through programs designed to build healthy spirits, minds and bodies for all. We do that by being the center of communities, serving more than 260,000 individuals annually through our 24 traditional branches located in St. Louis City, seven Missouri counties and six Illinois counties, as well as YMCA Trout Lodge and YMCA Camp Lakewood, the YMCA Community Development Branch, and our Washington University Campus Y Branch. We aspire to be a safe place by promoting diversity, equity, inclusion and belonging for all. We are a growing and exciting organization where you can flourish, and we would love for you to join us!
- Engage in active listening with members to develop sustainable relationships, determine individual goals and interests
- Greet, Interview and tour future members (as needed)
- Ensures new member onboarding processes are complete.
- Work closely with the Welcome Specialist to ensure all new members are scheduled for their MYFITness Appointment
- Connect members to specific programs and services; process program registration with the intent to increase member utilization of other services as needed
- Connect with current members who have not received a MYFITness Appointment and schedule accordingly
- Utilize Membership Systems, Custom Reports to assist in facilitating connection with non-users, critical and low users to increase member retention as needed
- Reach out to membership terminations to attempt to “recover” their membership propr to month’s end.
- Track and provide terms, recovery and MYFITness enrollment updates monthly to supervisor
- Review and assist with the actualizing of member satisfaction surveys and suggestion feedback
- Work closely with the Membership Director to implement, distribute and communicate all membership marketing campaigns and any member related promotions
- Assist with center and association member appreciation and recognition event(s) and program(s)
- Educate Members about our cause and our charity through active participation in Living Our Cause, the Annual Campaign and Volunteer Opportunities
- Coach members in support of their desired behavior change. Regularly checks on members’ progress in meeting personal and program goals.
- Preforms all other duties as assigned.
The YMCA Welcomes a Diverse Workforce
Equal Opportunity Employer M/F/D/V
The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.
