What are the responsibilities and job description for the Engagement Specialist position at GATEWAY REGION YMCA?
About Us
The Gateway Region YMCA is a leading nonprofit organization in the St. Louis metropolitan region, focusing on nurturing every child and teen's potential, improving health and well-being, and supporting our neighbors.
For over 170 years, we've been committed to putting Christian principles into practice through programs that build healthy spirits, minds, and bodies for all.
We achieve this by being the center of our communities, serving more than 260,000 individuals annually through our 24 traditional branches, as well as YMCA Trout Lodge, YMCA Camp Lakewood, and our Washington University Campus Y Branch.
Our Mission
- promote diversity, equity, inclusion, and belonging for all
- be a safe place for everyone
About This Role
This position involves active listening with members to develop sustainable relationships, determining individual goals and interests, and ensuring new member onboarding processes are complete.
Main Responsibilities:
- Engage in active listening with members to develop sustainable relationships
- Determine individual goals and interests
- Greet, interview, and tour future members (as needed)
- Ensure new member onboarding processes are complete
- Work closely with the Welcome Specialist to schedule MYFitness Appointments
- Connect members to specific programs and services
- Process program registration to increase member utilization
- Utilize Membership Systems and Custom Reports to facilitate connection with non-users
- Reach out to membership terminations to recover their membership
- Track and provide terms, recovery, and MYFitness enrollment updates monthly
- Review and assist with member satisfaction surveys and suggestion feedback
- Implement, distribute, and communicate membership marketing campaigns
- Assist with center and association member appreciation events
- Educate Members about our cause and charity
- Coach members in support of their desired behavior change
- Check on members' progress in meeting personal and program goals
Requirements
- Minimum age: 18
- High school diploma or equivalent required
- Previous sales experience preferred
- Previous Health & Wellness Experience preferred
- Strong interpersonal and communication skills
- A team player who can develop harmonious relationships
- Solid computer skills (Microsoft Office and internet usage)
- Excellent analytical and abstract reasoning skills
- Superior conflict resolution skills
Benefits
- Full compensation package
- Health Insurance
- Dental and Vision Insurance
- 403(b) Retirement Savings
- Tuition reimbursement
- 20% Discount on tuition at Missouri Baptist University
- Free household membership to YMCA nationwide
- Discounts on YMCA programs
- Discounts on YMCA Childcare
