What are the responsibilities and job description for the Member Service Associate Lead(Front Desk Staff) - East Belleville YMCA position at GATEWAY REGION YMCA?
- Partner with the branch management team to implement membership policies (SOP’s) and all systems that support branch membership, program and marketing objectives.
- Enter membership and program registration data into HRIS operating system
- Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.
- Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count
- Participate and recruit participants for member challenges also known as member visit drivers.
- Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
- Ensures established processes for touring and following up with membership inquiries are followed.
- Assist with the attainment of membership department strategic plan goals.
- Provide feedback and offer solutions regarding gaps in service and/or member concerns.
- Work continually towards self-development to stay current on customer service, sales, and “Leader” procedures & practices.
- Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills
- Effectively handle conflict and member complaints, with the support of the center Membership Director
- Performs all other duties as assigned.
The YMCA Welcomes a Diverse Workforce
Equal Opportunity Employer M/F/D/V
The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.
