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Membership Service Associate (Front Desk Staff) - Carondelet Park Rec Complex YMCA

GATEWAY REGION YMCA
St. Louis, MO Full Time
POSTED ON 3/28/2025
AVAILABLE BEFORE 5/28/2025
  • Partner with the branch management team to implement membership policies (SOP’s) and all systems that support branch membership, program and marketing objectives.
  • Enter membership and program registration data into HRIS operating system
  • Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.
  • Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count
  • Participate and recruit participants for member challenges also known as member visit drivers.
  • Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
  • Ensures established processes for touring and following up with membership inquiries are followed.
  • Assist with the attainment of membership department strategic plan goals.
  • Provide feedback and offer solutions regarding gaps in service and/or member concerns.
  • Work continually towards self-development to stay current on customer service, sales, and “Leader” procedures & practices.
  • Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills
  • Effectively handle conflict and member complaints, with the support of the center Membership Director
  • Performs all other duties as assigned.

 

The YMCA Welcomes a Diverse Workforce 

Equal Opportunity Employer M/F/D/V

The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

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