Welcome Specialist - OFallon MO YMCA

The Gateway Region YMCA is one of the leading nonprofit charitable organizations in the St. Louis metropolitan region, with a focus on nurturing the potential of every child and teen, improving health and well being, and supporting and serving our neighbors. For more than 170 years, the Y's mission has been to put Christian principles into practice through programs designed to build healthy spirits, minds and bodies for all. We do that by being the center of communities, serving more than 260,000 individuals annually through our 24 traditional branches located in St. Louis City, seven Missouri counties and six Illinois counties, as well as YMCA Trout Lodge and YMCA Camp Lakewood, the YMCA Community Development Branch, and our Washington University Campus Y Branch. We aspire to be a safe place by promoting belonging for all. We are a growing and exciting organization where you can flourish, and we would love for you to join us!

• Model the YMCA character values of caring, honesty, respect and responsibility through your actions and conversation with members
• Engage in active listening with potential members to develop sustainable relationships, determine individual goals and interests
• Greet, Interview and tour future members
• Create outbound calls and emails to generate future members to tour center
• Follow up on membership inquiries
• Responsible for tracking and reporting on all tours that result in membership
• Responsible for follow up of all non-joins within specified time
• Process all memberships via membership software systems and ensure all processes are followed
• Schedule all new members for their MYFITness Appointment
• Connect members to specific programs and services; process program registration with the intent to increase member utilization of other services as needed
• Prospects all non-member program users
• Track and provide sales, terms, recovery and MYFITness enrollment updates monthly to supervisor
• Track and provide number of "quality" conversations, program enrollments, MYFITness enrollments
• Review and assist with the actualizing of member satisfaction surveys and suggestion feedback
• Implements, distributes and communicates all membership marketing campaigns and any sales related promotions
• Assist with center and association member appreciation and recognition event(s) and program(s)
• Educate Members on our not-for-profit mission and increase participation in our Y's Annual Giving Campaign and Volunteer Opportunities
• Performs all other duties as assigned.
  
  

The YMCA Welcomes a Diverse Workforce

Equal Opportunity Employer M/F/D/V

The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

• Minimum 18 years of age
• High school diploma or equivalent required
• Previous sales experience preferred
• Passion, enthusiasm, and commitment to the mission and cause of the YMCA
• An enthusiastic personality with the desire to serve members, volunteers, guests, participants and staff to create a culture of service within our Centers
• Strong interpersonal and communication skills and the ability to relate effectively to diverse groups of people from all social and economic segments of the community
• A team player who can develop harmonious relationships with staff, members, guests and volunteers
• Solid computer skills (Microsoft Office and internet usage)
• Excellent analytical and abstract reasoning skills, plus excellent organization skills
• Superior conflict resolution skills, sound judgment, initiative and independent thinking
  
  

Full Compensation Package (when Applicable)

• Health Insurance
• Dental and Vision Insurance
• 403(b) Retirement Savings
• Retirement fund of 12% per pay period after 2 years of full time employment
• 20% Discount on tuition at Missouri Baptist University
• Free household membership to YMCA nationwide
• Discounts on YMCA programs
• Discounts on YMCA Childcare