Elder Services Program Manager

*If you are already employed with Gateways, please send your resume directly to HR!*

This position will provide oversight of staff and the program offered at the Adult Day Center that addresses the health, psychosocial, and educational needs of older individuals and their caregivers. Responsible for the planning, coordinating, billing and effective implementing of the Adult Day Center Program. This position will provide oversight of the Gateways for Seniors homecare department, providing management to field staff, reviewing quality assurance measures, EVV billing, program compliance, and handling client relations.

ESSENTIAL JOB FUNCTIONS:

ADULT DAY CENTER

• Supervise the Adult Day Center staff
• Work with Career & Technical Education Instructors to coordinate students working at Center
• Complete all required paperwork with new clients and update yearly as required by regulations.
• Provide counseling for clients and client’s families when appropriate and make referrals, as necessary.
• Supervise the recruitment and training of volunteers
• Work collaboratively with caretakers, transportation, local and national agencies, and all stakeholders.
• Build an organizational culture across Center that supports effective advancement of the goals of the Adult Day Center.
• Manage monthly billing, attendance, and monitor program budget.
• Attendance 5 days a week in the program.

Gateways for Seniors

• Provide supervision of field employees
• Schedule field staff and manage schedule changes as necessary
• Management of field employees
• Intake of clients and onboarding of staffing
• Monitoring and completion of care plan and required documentation.
• Management of Electronic visit verification of in-home services
• Monthly billing

Both Programs

• Keep accurate records on program participation. Supervise and evaluate program procedures and staff.
• Facilitate staff meetings on a regular basis
• Recruit and screen referrals of clients to program
• Work collaboratively with Human Resources for staff recruitment, hiring and training
• Develop or revise policies and procedures pertaining to programs while ensuring compliance with agency operating philosophy as well as agency and state regulations and requirements.
• Maintain current regulatory expertise and ensure program compliance with agency and funders’ policies, procedures, and program eligibility requirements. Attend and manage audits and site visits maintaining compliance with all program regulations.
• Participate in Quality Assurance initiatives
• Create operating systems, processes and administrative workflows that achieve efficiencies and ensure accurate and timely results.
• Oversee monthly billing reports
• Other duties as assigned

OTHER RESPONSIBILITIES:

• Responsible for promoting health & safety within organization as defined by Safety Committee/Company policy
• Promote & work towards meeting agency goals and objectives as defined in the strategic plan.
• Compliance with all Gateways Community Services policies and procedures
• Complete all necessary required trainings and continue to attend training.
• Work collaboratively with other staff/departments and programs as necessary
• Perform other work-related duties as assigned.

QUALIFICATIONS, EDUCATION AND EXPERIENCE:

• Possess an associate degree or bachelor’s degree with experience working in program, supervising staff.
• Experience in working with elderly individuals.
• Experience with managing day programs preferred.
• Effective interpersonal and communication skills
• Good organizational/time management skills
• Proficient in Microsoft Windows XP environment including working knowledge of Word, Excel, Outlook along with relational data base knowledge (Microsoft Access and/or Harmony preferred)
• Possess reliable transportation, valid drivers’ license, and applicable vehicle insurance for business travel.

PRODUCTIVITY TOOLS AND RESOURCES

PC Workstation; General and Remote access to Gateways Community Services’ network

Possess reliable transportation.

PHYSICAL REQUIREMENTS (NEEDS UPDATING)

• Standing: Occasionally
• Sitting: (A minimum of 5 hours)
• Walking: Occasionally
• Bending: Occasionally
• Twisting of Spine: Occasionally
• Lifting: Light (less than 30 lbs) infrequently
• Carrying: Light (30 – 50 lbs) infrequent distance – 100 ft.
• Pushing/Pulling: under 75 lbs without assistance infrequently
• Driving: Occasionally- Able to transport oneself
• Visual Acuity - The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading.

TRAINING AND DEVELOPMENT

Required

• Introduction to NH Human Services: Overview of Developmental Disabilities and Human Rights (New Hire w/in 3 months)
• HIPAA (New Hire)
• Universal Precautions (New Hire & Annual)
• Harmony, Treeno, and Senex Training (New Hire)
• He-P 809 and He-P 818 required regulatory trainings

Essential job functions, other responsibilities and the physical requirements listed are considered essential to ensure the safety and well-being of the clients we serve. We will consider alternate methods of accomplishing tasks to accommodate any physical limitations if requested.

In an emergency, all staff may be required to perform activities that are above and beyond what is indicated on this job description to ensure the safety of the individuals we serve.

Job Types: Full-time, Contract

Pay: $51,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person

Salary : $51,000