Operations Assistant-Consumer Directed Services Department

*If you are already employed with Gateways, please send your resume directly to HR!**

Position Summary:

Provide operational support to the Consumer Directed Services Department including claims processing, project management and administrative support.

Essential Job Functions:

• Manage PDMS claims processing for families in both ACS and IHS programs through online portal and excel data systems
• Process and track all Vendor invoicing/payments for PDMS
• Serve as PDMS administrator for case management database, including maintaining records of Service Agreements, Demographic Information, Primary Correspondences, Reports and other related fields as necessary
• Manage electronic documentation files as needed
• Maintain electronic family portal with IT developer and manage site to include registration information, individual documentation, monthly regulations and data collection
• Ensure Customer satisfaction with usability of portal
• Manage the annual Service Agreement process post certification approval tracking
• Assist department staff with written and verbal correspondence as needed
• Manage staff meeting scheduling and notes to support PDMS Director
• Serve as primary trainer/scheduler for the Supports Intensity Scale (SIS) scheduling with teams
• Assist with updates and documentation of various department practices and procedures
• Assist with the continued development of the PDMS policies and procedures manuals.
• Manager tracking of Certifications ensuring all approvals are documented and tracked.
• Provide exemplary customer service to PDMS Department in all aspects of continuing to make PDMS a quality-based customer service option for individuals and families/representative

Other Responsibilities:

• Serve as lead resource for billing reporting and lead contact for business office around claims
• Assignment to Receptionist/Admin replacement coverage for breaks & lunches one day a week and as needed
• Responsible for promoting health & safety within organization as defined by Safety Committee/Company policy
• Promote & work towards meeting agency goals and objectives as defined in the strategic plan
• Compliance with all Gateways Community Services policies and procedures
• Complete all necessary required trainings and continue to attend training
• Work collaboratively with all staff/departments and programs as necessary
• Perform other work related duties as assigned
• PDMS Claims analyst- processes all claims for ACS and IHS ( paper, portal and email)
• Creates and Updates the PDMS Claims/Admin Binder
• Supports all aspects of the Family Support Council meeting: Minutes, documentation preparation, food preparation and all scheduling aspects Treeno scanning

Qualifications, Education and Experience:

• Minimum 2-3 years general administrative, claims processing, and customer services experience
• Detail orientated with strong organizational, telephone and interpersonal skills, good time management and problem - solving skills
• Proficient in Microsoft Windows XP environment including working knowledge of Word, Excel, Outlook along with relational data base knowledge (Microsoft Access and/or Harmony preferred)
• Possess reliable transportation, valid drivers’ license and applicable vehicle insurance for business travel.

Physical Requirements

® Standing: Occasionally

® Sitting: Most of the day (a minimum of 5 hours)

® Walking: Occasionally

® Bending: Occasionally

® Twisting of Spine: Occasionally

® Lifting: Light (less than 30 lbs) infrequently

® Carrying: Light (30 – 50 lbs) infrequent distance – 100 ft.

® Pushing/Pulling: under 75 lbs without assistance infrequent

Essential job functions, other responsibilities and the physical requirements listed are considered essential to ensure the safety and well-being of the clients we serve. We will consider alternate methods of accomplishing tasks to accommodate any physical limitations if requested.

In an emergency, all staff may be required to perform activities that are above and beyond what is indicated on this job description to ensure the safety of the individuals we serve.

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Experience:

• Claims: 1 year (Preferred)

Ability to Commute:

• Nashua, NH 03064 (Preferred)

Work Location: Hybrid remote in Nashua, NH 03064

Salary : $17