SPANISH TRANSLATOR / OFFICE ASSISTANT

Title of Position: Spanish Translator/Office Assistant

Location: Gateways Hospital - Child & Adolescent Outpatient Program

Exempt/Non-Exempt: Non-Exempt

Union/ Non-Union: Non-Union

Supervisor: Office Manager

Gateways Hospital and Mental Health Center, located in Los Angeles, is a non-profit organization that provides an array of comprehensive mental health services for Children, Adolescents, Transitional Aged Youth, and Adults suffering from mental illness in the Greater Los Angeles area. The organization consists of a standalone fifty-five (55) )-bed hospital and six outlying outpatient facilities that have anywhere from fourteen (14) beds to one hundred and thirty-four (134) beds. The organization has approximately four hundred (400) employees.

SUMMARY OF POSITION

The Spanish Translator/Office Assistant is responsible for translating documents, treatment sessions, phone calls, and meetings for clinical staff. Assisting with clerical duties such as filing, answering phones, and making copies and performs other duties as assigned.

ESSENTIALS DUTIES

• Performs clerical duties such as filing. Responsible for typing and word-processing accurately and in a timely manner.
• Ability to translate therapy sessions, Documents, meetings, and phone calls for staff.
• Assist with Medi-Cal eligibility
• Maintains office supplies
• Effectively photocopies and distributes materials.
• Answers phones, take messages and exercises good judgment (e.g. when to page).
• Composes and edits correspondence (includes grammar, punctuation and spelling).
• Exercises good judgment, including the limits of information to be given, demonstrating sufficient understanding of situations to ask appropriate questions and pursue avenues of new information that become apparent.
• Maintains current copies of needed forms
• Assist the Office Manager and Administrative Secretary as needed with front office responsibilities.
• Filing and uploading all client documentation into EHR
• Responds appropriately to stressful or difficult/emergency situations.
• Maintains an objective, professional relationship with co-workers and patients at all times.
• Able to arrive at sound conclusions after getting and analyzing all pertinent facts.
• Willing and able to work independently.
• Seeks additional tasks during slow times.
• Displays positive attitude to patients, visitors, and hospital/office personnel.
• Seeks learning opportunities to gain new knowledge/skills, which result in continuing quality improvement.
• Communicates accurate written and oral messages. Maintains confidentiality of information.
• Proactively maintaining office environment (organizing, cleaning (non-hazard))

EDUCATION & CERTIFICATES

• High School Diploma

EXPERIENCE/QUALIFICATIONS

• Previous clerical experience
• Proficient with the Spanish language
• Some prior experience working for a hospital or other service facility
• Ability to translate information without modifying content or emotional tone.

REQUIREMENTS

• Must pass Department of Justice (DOJ), Federal Bureau of Investigations (FBI), and Community Care Licensing (CCL) background clearance.
• Valid California Driver’s license.
• TB clearance.
• Driving record acceptable for coverage by Gateways insurance carrier.
• Fire and Safety Training*.
• Crisis Prevention Institute Training (CPI)**
• Note: If indicated certifications/licenses are lacking, they must be obtained within 180 days of hire.

**Training needs to be completed within 30 days from the date of hire on a designated date provided by onboarding. Staff need to be certified at the commensurate level for their role to perform their job duties (staff will be taken off the schedule if certification is not achieved).

PHYSICAL REQUIREMENTS

• To perform this job you must be able to carry out all essential functions successfully. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the job.
• Employee will be required to lift and/or move unassisted up to 25 pounds.