What are the responsibilities and job description for the Front Desk Agent position at Gateways Inn & Restaurant?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional hospitality services. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and a smooth check-in and check-out experience. This role requires excellent communication skills, attention to detail, and a commitment to maintaining high standards of cleanliness and service.
Duties
- Greet guests upon arrival with a friendly demeanor and assist with the check-in process.
- Manage reservations, including modifications and cancellations, while ensuring accuracy in the booking system.
- Provide information about hotel amenities, services, and local attractions to enhance guest experience.
- Address guest inquiries and resolve any issues promptly and professionally.
- Maintain cleanliness at the front desk area, ensuring it is welcoming and organized.
- Collaborate with housekeeping to ensure rooms are ready for incoming guests.
- Conduct regular floor care inspections to uphold cleanliness standards throughout the hotel.
- Assist in coordinating with custodial staff for industrial cleaning tasks as needed.
- Uphold the hotel's policies and procedures while maintaining a high level of hospitality.
Qualifications
- Previous experience in hospitality or hotel operations is preferred but not required.
- Strong customer service skills with a passion for providing exceptional guest experiences.
- Ability to manage multiple tasks efficiently while maintaining attention to detail.
- Familiarity with housekeeping practices .
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including weekends and holidays as needed.
- A clean background check is required prior to employment.
Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while working in a dynamic environment!
Job Types: Part-time, Seasonal
Pay: $20.00 - $23.00 per hour
Expected hours: 10 – 20 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Evening shift
People with a criminal record are encouraged to apply
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Relocate:
- Lenox, MA 01240: Relocate before starting work (Preferred)
Work Location: In person
Salary : $20 - $23