What are the responsibilities and job description for the Shift Leader position at Gathers Tea Bar?
As a Shift Lead, you’ll help manage daily operations, support team members, and ensure a great customer experience.
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Oversee the flow of the shift, ensuring smooth operations, timely service, and adherence to the store's standards for quality, cleanliness, and customer service.
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Assign tasks and manage staff to ensure all positions (e.g., drink preparation, cashier, cleaning) are covered efficiently. Provide guidance and support as needed.
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Address customer concerns or complaints, resolve issues, and ensure a positive dining experience by maintaining high levels of hospitality.
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Keep track of inventory levels, and place orders to ensure the restaurant is stocked with necessary supplies for the shift.
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Ensure that food safety, cleanliness, and hygiene standards are followed by the team, including proper storage, preparation, and handling of ingredients.
Qualifications & Skills:
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Prior experience in food service, barista, or boba tea preparation is a plus but not required—training will be provided!
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Strong customer service and communication skills.
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Ability to multitask and work in a fast-paced environment.
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Reliable, punctual, and able to work flexible hours, including weekends.
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Passion for tea, bubble tea, and creating an inviting space for guests.
REQUIRED:
Retail and restaurant experience
Shift Lead and Managerial experience
Salary : $17
