What are the responsibilities and job description for the Remote Fleet Supervisor for Autonomous Vehicles position at Gatik AI?
Who we are
Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion. The company focuses on short-haul, B2B logistics for Fortune 500 retailers and in 2021 launched the world's first fully driverless commercial transportation service with Walmart. Gatik's Class 3-7 autonomous trucks are commercially deployed across major markets, including Texas, Arkansas, and Ontario, Canada, driving innovation in freight transportation.
The company's proprietary Level 4 autonomous technology, Gatik Carrier™, is custom-built to transport freight safely and efficiently between pick-up and drop-off locations on the middle mile. With robust capabilities in both highway and urban environments, Gatik Carrier™ serves as an all-encompassing solution that integrates advanced software and hardware powering the fleet, facilitating effortless integration into customers' logistics operations.
About the role
We are looking for a proactive and detail-oriented Remote Fleet Supervisor to oversee the real-time operation of autonomous vehicles (AVs) from Gatik's remote monitoring stations. As a key member of our operations team, you will be responsible for monitoring and guiding AVs throughout their trips, ensuring safe and efficient performance. This role requires cross-functional collaboration to support AV testing and deployment while maintaining the highest standards of professionalism, attention to detail, and sound judgment in a dynamic, fast-paced environment.
What you'll do
- Monitor AV operations, carefully analyzing real-time data to ensure safe and efficient performance
- Respond promptly to AV-initiated requests for guidance, resolving issues in a timely and safe manner, and escalating operational concerns as needed
- Maintain clear and effective communication with ground teams, dispatch, and other stakeholders, including law enforcement and first responders when necessary
- Collaborate closely with technical, testing, and user experience teams, providing detailed insights and iterative feedback to enhance AV performance
- Analyze vehicle performance data, generating reports on incidents, key performance metrics, and areas for improvement
- Ensure compliance with company policies, industry regulations, and safety standards, consistently following best practices
- Identify and troubleshoot operational challenges, proactively addressing AV system or route-related issues and escalating when necessary
- Stay current with AV technology advancements, software updates, and industry trends, actively participating in ongoing training and development programs
What we're looking for
- Minimum of 3 years of experience operating a box truck
- Valid Commercial Driver's License (CDL) with a clean record and no major infractions
- Ability to pass a background check and drug screening
- Proficiency in computer systems and the ability to navigate multiple software platforms
- Strong verbal and written communication skills for clear, concise reporting and coordination
- Keen observational skills, with the ability to monitor multiple systems and detect anomalies in real-time
- Critical thinking and decision-making abilities, remaining calm and composed in high-pressure situations
- Flexibility to work non-standard hours, including covering multiple time zones and rotating shifts
- Capability to remotely monitor vehicles for extended periods (6-8 hours per shift)
Bonus Qualifications:
- Bachelor's degree in STEM or a related field (e.g., Engineering, CS, Transportation) or equivalent experience is preferred but not required
- Experience in autonomous vehicle operations, testing, or a related field
- Background in remote command center operations or simulator-based environments
- Familiarity with DOT regulations and FMCSA rules is a plus
- Understanding of vehicle dynamics, traffic management, and operational safety
- Proficiency with data analysis tools and techniques to assess vehicle performance
- Strong aptitude for technology, including gaming systems, apps, and simulation tools
- A proactive mindset with a passion for innovation and autonomous vehicle technology
More about Gatik
Founded in 2017 by experts in autonomous vehicle technology, Gatik has rapidly expanded its presence to Mountain View, Dallas-Fort Worth, Arkansas, and Toronto. As the first and only company to achieve fully driverless middle-mile commercial deliveries, Gatik holds a unique and defensible position in the AV industry, with a clear trajectory toward sustainable growth and profitability.
We have delivered complete, proprietary AV technology - an integration of software and hardware - to enable earlier successes for our clients in constrained Level 4 autonomy. By choosing the middle mile – with defined point-to-point delivery, we have simplified some of the more complex AV challenges, enabling us to achieve full autonomy ahead of competitors. Given extensive knowledge of Gatik's well-defined, fixed route ODDs and hybrid architecture, we are able to hyper-optimize our models with exponentially less data, establish gate-keeping mechanisms to maintain explainability, and ensure continued safety of the system for unmanned operations.
Visit us at Gatik for more company information and Careers at Gatik for more open roles.
Notable News
- Forbes: Forget robotaxis. Upstart Gatik sees middle-mile deliveries as the path to profitable AVs
- Tech Brew: Gatik AI exec unpacks the regulations that could shape the AV industry
- Business Wire: Gatik Paves the Way for Safe Driverless Operations ('Freight-Only') at Scale with Industry-First Third-Party Safety Assessment Framework
- Auto Futures: Autonomous Trucking Group Gatik Secures Investment From NIPPON EXPRESS HOLDINGS
- Automotive News: Gatik foresees hundreds of self-driving trucks on road soon, and that's just the beginning
- Forbes: Isuzu And Gatik Go All In To Scale Up Driverless Freight Services
- Bloomberg: Autonomous Vehicle Startup Takes Off by Picking Off Easier Routes
- Reuters: Driverless vehicles on limited routes bump along despite US robotaxi scrutiny
Taking care of our team
At Gatik, we connect people of extraordinary talent and experience to an opportunity to create a more resilient supply chain and contribute to our environment's sustainability. We are diverse in our backgrounds and perspectives yet united by a bold vision and shared commitment to our values. Our culture emphasizes the importance of collaboration, respect and agility.
We at Gatik strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that together we can do great things. We are committed to an inclusive and diverse team. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
