What are the responsibilities and job description for the Host/Hostess position at Gator's Dockside Restaurants (locations: Gainesville & Ocala)?
Description
We Are Now Hiring Hosts/Hostesses!
Gator's Dockside Restaurants is composed of a team of fun, diverse, and hardworking individuals who live and lead by our "Do it R.I.G.H.T.!" core values. We use these values to achieve our mission of, "providing our customers with a GREAT dining experience, from beginning to end," in a high-performance culture where all team members are valued, recognized, and rewarded for results. If our culture and values sound like something you are interested in living by, we would love for you to join our team!
Key Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.
- Holds the door for incoming and departing guests and greets guests in a warm and friendly manner, to contribute to our mission of a “great dining experience from beginning to end” for our guests.
- Smiling, friendly welcome to all guests, vendors and job applicants.
- Provides the highest level of service by adhering to all Company service standards.
- Walk guests to table in restaurant as well as the patio, advising the guest of server's name.
- Provides accurate wait times to guests and recommends wait options (seating at the bar).
- Answer incoming restaurant calls within 2 rings in a friendly, professional manner.
- Provides excellent service and menu knowledge with to-go orders, as well as accurately handling cash and credit card transactions.
- Assists with bussing tables and refills non-alcoholic beverages, running food while ensuring proper food handling. guidelines are being followed.
- Ensures that restrooms are kept clean and stocked.
- Maintain a neat and organized work area, ready for the next scheduled host/hostess to take over.
- Proper food handling and sanitation of work areas.
Requirements
A Host/Hostess is responsible for representing the Company as the initial point of contact to guest. S/he provides guest service that exhibits professionalism, attention to detail, and the desire to create a welcoming environment. S/he will also work directly with other team members to ensure that all guests' visits exceed their expectations. FLSA: Non-Exempt
Essential Requirements & Skills
- Strong communication skills and the ability to work alone as well as with a team.
- Ability to multitask and work in a fast-paced environment.
- Ability to work with and handle cash.
- Team members must be able to work in the United States.
Leadership Qualities
- Leads self with self-discipline, critical thinking and problem solving, initiative, and leadership ability.
- Leads people through a passion for motivating others to perform as a team to ensure great dining experiences.
- Communicates effectively through active listening and positively influencing a diverse team.
Working Conditions & Physical Requirements
A Host/Hostess is expected to be able to perform the job functions with reasonable accommodation. Physical demands include:
- Remain standing for extended periods of time, bending, squatting, and lifting, up to 50 lbs., above waist level.
- Must be able to exchange accurate information by effectively talking and listening.
Benefits of Working with Our Team
- We offer all team members flexible scheduling,
- Competitive pay, and;
- Extensive opportunities for growth within the Company.
Gator's Dockside Restaurants is an Equal Opportunity and E-Verify Employer and provides reasonable accommodations consistent with its legal obligations.
