What are the responsibilities and job description for the Entry-Level Computer Repair Technician position at Gator Works Computing?
Job Summary
We are seeking a motivated and detail-oriented Entry Level Technician to join our dynamic team. This position is ideal for individuals who are passionate about technology and eager to develop their skills in a supportive environment. The Entry Level Technician will provide technical support, troubleshoot software and hardware issues, and assist customers with their technology needs. You will receive training as needed. All tools, hardware, and software needed for the position will be supplied by the company.
Duties
- Provide technical support for Windows, Mac, and Linux devices, ensuring customer satisfaction through effective problem resolution.
- Troubleshoot software issues and perform hardware diagnostics to identify and resolve technical problems.
- Assist in the installation and configuration of operating systems and applications on various devices.
- Conduct field service tasks, including on-site repairs and maintenance of computer hardware.
- Collaborate with team members to enhance service delivery and improve customer experience.
- Maintain accurate records of service requests, resolutions, and customer interactions.
- Engage in retail sales activities by providing product recommendations based on customer needs.
- Be willing to drive up to a 75-mile radius using a personal vehicle.
Experience
- Previous experience in technical support or retail sales is preferred but not required.
- Familiarity with various computer hardware components and operating systems is beneficial.
- Basic knowledge of software troubleshooting techniques for various platforms (Windows, Android, iOS, Mac).
- Strong communication skills and a customer-focused attitude are essential for success in this role.
Requirements
- Basic computer skills
- High school diploma or GED
- Clean criminal background
- Valid Florida Driver's License
- Ability to lift heavy objects of up to 50 lbs.
- Climb ladders and go into tight spaces such as attics or crawl spaces.
** Please note that all candidates must pass a mandatory drug test as part of the hiring process. Additionally, employees may be subject to randomized drug testing throughout their employment. **
Join us as an Entry Level Technician to kickstart your career in technology while making a positive impact on our customers' experiences!
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: No more than 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $15 - $17