Senior Client Partner - Payor Domain

verview:

We are seeking a highly motivated and experienced Client Partner to join our team, specifically focusing on the Payor domain. This role will be responsible for driving revenue growth, improving gross margins (GM), and strengthening relationships with key payor clients in the healthcare industry. The ideal candidate will possess a deep understanding of the payor landscape, strong business acumen, and proven expertise in managing client relationships.

Key Responsibilities:

• Client Relationship Management:
• Build and maintain strong, long-term relationships with key payor clients (insurance companies, healthcare providers, etc.).
• Serve as the primary point of contact for clients, ensuring their needs and expectations are met.
• Collaborate with internal teams to deliver exceptional client outcomes, ensuring high satisfaction and retention.
• Revenue Growth:
• Drive revenue growth through identifying new business opportunities within existing accounts and new clients.
• Collaborate with sales teams to upsell and cross-sell services/products to maximize client spend.
• Develop account strategies, forecasts, and revenue plans to meet organizational goals.
• Gross Margin (GM) Optimization:
• Analyze financial performance, focusing on optimizing the gross margin for the client portfolio.
• Work with operational and finance teams to ensure that projects and engagements are delivered within the desired margin levels.
• Identify cost efficiencies and work with clients to achieve mutually beneficial solutions while maintaining profitability.
• Strategy Development:
• Develop and execute client-specific strategies to enhance service delivery, improve satisfaction, and ultimately grow revenue and GM.
• Provide insights and recommendations to senior leadership based on industry trends, client feedback, and competitor analysis.
• Cross-functional Collaboration:
• Work closely with product, marketing, and service delivery teams to ensure alignment between client needs and company offerings.
• Collaborate with finance and operations teams to review and improve account performance and profitability.
• Client Insights & Reporting:
• Regularly present client performance reports, revenue growth, and GM optimization to senior leadership.
• Maintain and update CRM tools with key account activities and financial metrics.

Qualifications:

• Experience:
• 10 years of experience in client-facing roles, preferably in the payor domain (health insurance, payer-provider models).
• Proven track record of driving revenue and improving gross margins in a client partner or account management role.
• Familiarity with healthcare industry trends, payer operations, and financial performance metrics (e.g., claims processing, reimbursement models, cost control).
• Skills:
• Strong negotiation and communication skills.
• Exceptional strategic thinking and problem-solving abilities.
• Analytical skills to assess client performance and develop actionable insights.
• Proficiency in using CRM tools and financial reporting systems.
• Ability to work in a fast-paced, dynamic environment with multiple stakeholders.