What are the responsibilities and job description for the Customer Service Representative position at GB Packaging?
Our Customer Service Representative position is more Project Management position, not a Call-Center position.
You will be expected to :
Provide timely and accurate information about incoming customer order status and product knowledge requests.
Process customer orders / changes, and returns according to established department policies and procedures.
Process customer returns according to established department policies and procedures.
Work closely with accounts receivable department to resolve any disputed payment items.
Provide timely feedback to the Company regarding service failures or customer concerns.
Partner with Sales Representatives to meet and exceed each customer's service expectations.
Ability to prioritize a fluctuating work load.
Willingness to work with clients and sales representatives through a variety of media : phone, email, memos, etc.
Perform other duties as assigned.
